Customer Service Manager
Resume:
Christopher Wicks
*********@*******.***
Liverpool, NY 13090
WORK EXPERIENCE (starting with most recent)
.
Huntington Family Center Inc (405 Gifford St, Syracuse, NY 13204; p:
315-***-****) Case-planning Program; June 2009 to June 2011:
Consistently held a case load of approximately 10 to 15 families.
Met with contracted families at least twice per month, at least once
per month in family's home, to assist family with identifying and
following through with agreed upon goals to reduce risk of controlled
intervention by Onondaga County Children's Division in the present or
future.
Acted as broker and/or mediator to connect contracted families with
relevant informal and/or formal resources within the Onondaga County
community.
Actively utilized state wide 'Connections' and Microsoft Office
software.
Syracuse Stage (820 East Genesee Street, Syracuse, NY 13210):
September 2004 through May 2009
Usher and Customer Service Representative.
House Manager for student productions and Assistant House Manager for
professional productions; responsible for other ushers and volunteers.
Performed janitorial duties; e.g. mopping, vacuuming, removing snow,
etc.
Solicited subscriptions via telephone.
Assisted in ensuring the safe entrance and exit of all patrons.
EDUCATION
_
Syracuse University, College of Human Ecology (Syracuse, NY):
Bachelors of Science in Social Work, May 2009
Internship completed through Huntington Family Center Inc HOPE
program: Fall 2008/Spring 2009; Completed 450+ hours:
Consistently held a case load of 3 families or more.
Conducted and participated in monthly case reviews and biannual
service reviews involving service providers from the Department of
Social Services, Catholic Charities, and The Salvation Army.
Facilitated the cultivation of self-advocacy skills, basic life
skills, and parenting skills while providing strict supervision for
parents whom were at risk of having their parental rights terminated.
Co-lead weekly parenting class.
VOLUNTEER WORK
_
Salvation Army Emergency Shelter: May, 2009; 45 hours
Assisted in the preparation of meals for consumers of the shelter's
services.
Provided childcare for consumers of the shelter's services.
Baltimore School for the Arts: HIV/AIDS awareness, 2003 through 2004
Collaborated with other students and faculty to compile a series of
original scenes relevant to HIV/AIDS awareness.
Performed compilation of scenes for Baltimore City public high
schools.
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