Project Manager Management

Terry Bouvier

*** ***** ******** ** ( Philadelphia, PA 19139 ( cell 602-***-****

*****@*****************.***

CAREER PROFILE

Results driven professional with over 19 years of IT industry and project

management experience that excels at leading cross-functional teams and

coordinating multiple projects simultaneously. Experienced in all aspects

of point of sale including software development, implementation, training,

and project management. Currently seeking a position that will effectively

utilize acquired technical skills and abilities while demonstrating a track

record of increasing responsibility in leading projects and delivering

quality solutions as well as business process improvements.

Core competencies

Full life cycle experience in managing all project phases including

opportunity identification, requirements development, risk analysis, systems

design and integration, quality assurance, implementation, and

post-implementation support

Experienced at managing cross-functional teams for complex projects

supporting enterprise scale business applications and business intelligence

systems

Outstanding leadership abilities; able to coordinate and direct all phases

of project-based efforts while managing, motivating, and leading project

team initiatives

Cultivate key customer relationships through outstanding follow through for

utmost customer satisfaction

Demonstrated skill completing major implementation projects on time and

within budget

Specific areas of expertise include:

Full life cycle project management Budget Accountability

Strategic business planning Time/cost/scope management

Business case develpoment Client/stakeholder relationship building

Process Reengineering Issue management and change control

RFI/RFP project management Team leadership and management

current employment

Oct 2004 - Present 9 Dragon Consulting Philadelphia, PA

Self Employed -Project Manager Consultant

After resigning from JDA, I continued as an independent consultant, serving

JDA's retail clients in North America.

Duties include:

Assessment of work required to remediate areas that are out of compliance

per PCI DSS guidelines.

Responsible for all areas of the software development life cycle including

requirements gathering, design, coding, testing and implementation.

Analyze existing application program performance and propose improvements

measures.

Support integration and system testing and resolve problems

Field support during customer acceptance and cutover of new software

releases.

Active participation in technical meetings with customers to evaluate new

Feature Development Feasibility.

Liaise with project stakeholders on an ongoing basis. Effectively

communicate project expectations to team members and stakeholders in a

timely and clear fashion.

Prepared project documentation (proposals, SOWs, etc.) and data

deliverables.

Build, develop, and grow business relationships (client team members, third

party vendors, etc.) vital to the success of the project.

Project Manager for the following clients:

Office Depot International - Global chain with 400+ locations across Europe,

Asia and Latin America.

Multi-year contract developing/managing several small and medium scale

projects including Gift Cards, Tax Compliance, Customer Loyalty, and

Integrated Check Processing.

Fossil Watches & Apparel - Global chain with 350+ locations

11-Month contract leading a large team of 30 associates through the

blueprinting, configuration, testing, installation and support phases of a

customized SAP POS solution throughout its European stores. Delivered the

project on time, scope and budget (+$5M).

Portions of the project included sourcing vendors to provide point

solutions, weighing the best-fit, and implementing the solution.

Follett Higher Education Group - North American chain of 900+ college

bookstores

Multi-year contract developing/managing numerous medium and large scale

projects including PCI Compliance project, Gift Cards, Financial Aid

integration, Book Rental, Integrated credit/debit, Loyalty cards,

centralized customer management, and web store integration (ship-to-store,

return-at-store).

Forzani Group - Canada's largest sporting goods chain with over 400

locations

Several medium and large custom enhancements over an 18 month period

including PCI Compliance project. Part of the scope of this included Gap

Analysis and remediation. I served as Project Manager and was responsible

for the full analysis and for highlighting the pros/cons and associated

costs of each recommendation. Also included was a chain-wide rollout of pin

pad hardware.

Autopart International (subsidiary of Advance Auto) - 130+ store retailer of

automotive parts and accessories

One year process reengineering contract managing all activities related to

product returns. This involved working with in-house and vendor resources

to modify current systems and infrastructure to streamline customer product

returns. This included analyzing human processes and identifying

bottlenecks and providing suggestions to reduce total labor involved.

Scoop, Inc. - A high-fashion retailer in SOHO with 15 stores. This project

involved a complete RFI/RFP life-cycle for their Merchandising system which

included Inventory Management, Point of Sale, Customer Relationship

Management, and Workforce Management.

GSI Commerce - An e-commerce company specializing in creating, developing

and running online shopping sites for brick and mortar retail companies

Managed a team of three MMS-RPG programmers to "internationalize" their

website capabilities. This included handling European taxes and foreign

tender types. Duties included requirements gathering, resource allocation

and management, and reporting on project execution to senior executives.

Russell Stover's Candies - Manufacturer and retailer of candies, chocolate

and confections based in Kansas City, MO

Strategic modifications to their existing POS to Credit Authorization

interface

Dollar Tree - Discount merchandiser with over 3000+ locations

Design and develop a customer-facing, kiosk system which integrates to their

inventory management system

West Marine - Boating supplies specialty retailer with 400+ locations across

North America

Design and develop a very comprehensive Advanced Pricing module for MMS and

Win/DSS. Upon successful project completion, West Marine gave a

presentation at the JDA User Group Conference outlining the features and

benefits of the system.

PCI Compliance project

Complete rollout of new POS hardware and pin pads.

Shoe Pavilion - California-based show retailer with 120+ locations

New POS implementation (including hardware and network installation) with

customized modifications replacing DataVantage's Store 21. Involved

intensive Business Needs Analysis sessions with store personnel and

management to examine current POS functionality to determine which custom

modifications to bring forward, which features already existed in the new

system, and which features were not required.

PCI Compliance project

American Greetings - Greeting cards, stationery, and giftware retailer with

600+ locations across North America

POS software, hardware and network upgrade with customized modifications

across their enterprise. Included integrated credit/debit, gift cards, and

a customer loyalty package

PCI Compliance project

Full RFI/RFP life cycle project for Gift Card functionality.

Home Shopping Network - America's 4th largest television network

POS software, hardware and network upgrade with customized modifications

across outlet stores in Florida

PCI Compliance project

prior work Experience

1995 - Oct 2004 JDA Software, Inc. Scottsdale, AZ

Project Manager - The Americas region (2002-2004)

In May 2002, returned to the JDA head office and was responsible for

directing projects in the North and South America region (referred to as

"The Americas")

Duties include:

Facilitate client executives in developing corporate strategy and vision as

it relates to retail management systems

Work with assigned Project Managers, Solution Executives and Solution

Managers to develop, propose, and deliver product and service solutions to

current clients to solve their business needs

Conduct Business Needs Analysis sessions and implement proof-of-concept

strategies (including Conference Room Pilots)

Direct involvement with potential customers via proposal requests and

actively prospecting for new business opportunities with new and existing

customers

Formally present to potential clients consulting services solutions for

projects

Submit monthly budget outlook and recommend subsequent budget changes where

necessary

Close working relationship with sales, pre-sale, management, consulting,

customer support, and product development relating to securing and

presenting appropriate proposal information to prospective and existing

clients

Involved in approx. 25 RFP responses which included coordinating corporate

overview, feature functionality, technical responses, implementation plan

and pricing.

Achievements include consistently delivering successful project

implementations and maintaining a good rapport/reputation with customers

served. Championed implementation of new streamlined Optimum Pathways

methodology to reduce project resource overhead and increase value to

clients.

Project Manager - Asia Pacific region (1997-2002)

In 1997, was promoted to Project Manager for the JDA Asia-Pacific region.

Project Manager for the following clients:

USA Boating Supplies (Watsonville, CA - 480 stores)

Consumer Electronics & Appliances (Columbus, OH - 40 stores)

Cards & Gifts (Cleveland, OH - 600 stores)

Footwear (Sherman Oaks, CA - 110 stores)

Art supplies (Chicago, IL - 40 stores)

Specialty non-apparel (Kansas City, MO - 40 stores)

High fashion apparel (Manhattan, NY - 15 stores)

Canada Convenience Stores (Calgary, AB - 1100 stores)

Sporting Goods (Calgary, AB - 400 stores)

Mexico Automotive (80 stores)

Hong Kong Duty Free (32 stores)

Consumer Electronics & Appliances (100 stores)

China Discount, Department & General Merchandise (20 stores)

India Discount, Department & General Merchandise (10 stores)

Consumer Electronics & Appliances (75 stores)

Australia Apparel (110 stores)

Grocery (20 stores)

Philippines Duty Free (12 stores)

Music, Books, Videos & Software (60 stores)

Grocery (120 stores)

Malaysia Discount, Department & General Merchandise (30 stores)

Drug & Cosmetics (200 stores)

Discount, Department & General Merchandise (70 stores)

Duties include:

Accountable for project budgets between $1-$5M and timelines between 6-18

months

Manage services engagements; interactions with client project team and

client executives as needed

Responsible for all aspects of project management including product quality,

scope, time, cost, human resources, communications, risk, and integration

management

Develop project plans, schedules, resources, milestones and work allocation.

This included being the primary point of contact for the customer and

resolving all project issues including budget, timeline, accounts

receivable, software functionality, and technology. This has been an

invaluable experience and has developed my skills in maximizing margin on

service engagements while delivering the value/ROI that was sold with the

engagement

Responsible for hiring, training, performance reviewal and work-assignment

for 6-8 person development teams (both onshore and offshore) to ensure

project progress, deliverables, quality assurance, and customer satisfaction

are maintained at a high level

Conduct Business Process Optimization and provide functional and technical

specifications

Maintain level of service and deliverables consistent with project scope and

contract terms of engagement. Participate in negotiations for change orders

Achievements include meeting project budgets and timelines on a consistent

basis while ensuring customer satisfaction. Assisted with development and

positioning of JDA Asia in previously untapped geographical regions. Also

helped develop a new approach to Needs Analysis to integrate our business

solutions within the clients existing processes.

Software Engineer - Research & Development (1995-1997)

Joined JDA in 1995 in R&D as one of the original Software Engineers of

Win/DSS, a Windows based solution that features POS, back office, store

inventory and customer data tracking applications.

Responsible for all aspects of software development including design,

coding, testing, and maintenance.

Duties also included preparation of user manuals, white papers, and

instruction at the JDA University, our internal training center. This

included directly training approx. 100 internal staff and client attendees.

Consistently received top marks from the attendee satisfaction surveys.

Achievements include bringing the product to market on time and on budget

and successfully implementing two beta clients.

Education

Bachelor of Science (Computer Science) - University of Calgary, 1990

Certificate in Software Design Methodology - University of Motorola at

Tempe, Arizona 1996

Certified Product Specialist in Windows Operating Systems - Microsoft 1996

Essential COM: Building COM applications in C++ - DevelopMentor 1997

Essential DCOM: The COM Remoting and Marshalling Architecture -

DevelopMentor 1997

Quality Control in Software Development - JDA University 1997

JDA Project Management Methodology - JDA University 1998

Business Process Optimization Methodologies - JDA University 2000

Introduction to C# .NET Essentials - JDA Business Management Institute 2002

Intermediate C# .NET Essentials - JDA Business Management Institute 2002

Top Dogs - JDA Sales Methodology - JDA Business Management Institute 2003

Introduction to Six Sigma - Motorola University, 2006

Master's Certification in IT Project Management - George Washington

University, 2008

PMP Curriculum recognized by the Project Management Institute (PMI)

consisting of:

- Scheduling and Cost Control - Managing IT Projects

- Gathering User Requirements - Project Management Applications

- Software Testing for Better Project Management - IT Risk Management

- Project Leadership, Management and Communications

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