Human Resources Office

CAROL GERVAIS

*** ******* **** • Monument, CO ***32

abhdbr@r.postjobfree.com • 719-***-****

OBJECTIVE

To obtain a challenging position that will expand my abilities and experiences in an administrative support

position utilizing skills that will enhance the efficiency and effectiveness within the organization and

provide benefits to both employer and myself.

SKILLS

Technology

• Meridian Switchboard Console

• Typing: 55 wpm.

• Strong working knowledge with Microsoft Office applications (Word, Excel and Outlook) and

Internet explorer and general understanding of Microsoft Power Point and Access.

• Exceptional experience with switchboard and multi-lines phones.

• Skilled in operating office equipment such as fax machine, copier and scanners.

Professional

• Excellent interpersonal skills, superior phone manner, and professional office etiquette.

• Excellent communication skill, works well with little supervision, always willing to learn new

things.

• Extremely personable, responsible, dependable and team player.

• Multi-tasked and a quick learner.

Certificates

• DOD Information Assurance Awareness

• DOD Information Protection

• Force Protection

PROFESSIONAL EXPERIENCE

TROWBRIDGE & TROWBRIDGE LLC/Altech Services, Inc. – USAFA, CO

June 2003 to Present

Chief Switchboard Operator

• Managed and performed supervisory level actions to include 24 hour 7 days a week shift

scheduling for approximately eight to ten operators.

• Ensure that employees adhere to company policies and procedures.

• Prepared employee performance appraisals and disciplinary actions as required.

• Set up and interview potential employees, provided human resources support with new hire

packets. Provided training for new employees.

• Compiled, edited and submitted information for base telephone directory to Public Affairs for

publication.

Continued…

CAROL GERVAIS

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• Maintained database with all base telephone numbers for each organization to include

building numbers and office symbols.

• Provided the voice for the majority of the menu tree’s and voicemail boxes across the

Academy.

• Provided call handling and processing to facilitate call completion and information which

included call origination, call termination, Health, Welfare and Moral calls, conferencing,

directory assistance, emergency assistance and crisis management participation and bomb

threats.

• Maintained Base Military Personnel Locator information for active duty military assigned to

the United States Air Force Academy.

• Maintained master station log, monitored alarms and incoming alarm calls, notified stand by

personnel. .

SECURITY TITLE GUARANTY – Monument, Colorado May 2004 to March 2005

Receptionist/Closing Assistant Trainee

• Responsible for answering and directing calls to appropriate departments.

• Submitted client information for title search requests.

• Responsible for researching and requesting client financial information from financial

institutions and utility companies.

• Prepared legal documents.

• Managed multiple office functions including shipping, ordering office supplies, copying,

faxing and scheduling closings.

• Worked as liaison with clients, agents, sellers and buyers to facilitate closing process

MPay, Inc.. – Waltham, MA January 2000 to March 2003

Receptionist/Accounting Assistant (Payroll Software Company)

• Responsibilities included receiving and distributing messages from telephone/email as

appropriate, taking clear messages and passing these promptly to the appropriate member

of the team using judgment of urgency.

• Assisted CFO by performing all daily A/R and A/P transactions including generating

invoices, processing client payments and researching any discrepancies as well as

recording vendor bills and employee expense reports and producing check runs.

• Completed bank deposits.

• Organized annual and monthly training sessions including reserving conference rooms and

lodging accommodations, contract negotiations, registration, design and production of

conference and training materials.

• Coordinated the audio/visual needs of the staff and attendees, and acting as contact for

meeting and conference participants.

• Made travel arrangements for company employees.

• Responsible for screening and directing incoming calls to the appropriate departments.

• Responsible, on a daily basis for all administrative functions of the Payroll Software

Company including reception, shipping and receiving, stocking office supplies and providing

administrative support to management including travel arrangements, online research and

scheduling.

EDUCATION

Daingerfield, High School – Daingerfield, Texas 75639

Graduated 1989

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