Customer Service Administrative Assistant

L aura Cousins*716-***-***** ***********@*****.***

Obtain Full Employment as a

Administrative Assistant/Customer Service P rofessional

Available for employment immediately w/reliable transportation

Ability to multi-task, prioritize and meet deadline/time management

Conscientious w/ attendance, punctuality

Honest, Dependable, Trustworthy, Motivated, Hard-working

P rofessional

KEY QUAL I F ICAT IO NS

• Establish and Maintain Client Relationships

• Resourceful Problem Solver

• Maintain all Files/Inventory/Invoices/Confidential Information

• Solid Computer Skills ( Microsoft Word, Vista, XP, Basic

Outlook/Excel)

• Excellent Typing Speed (60+wpm)

• Workflow prioritization

• Solid Office Skills (Scanner, computer, fax, copier, switchboard

etc.)

PROFESSIONAL EXPER I ENCE

Oak Tree Inn Buffalo, NY

Front Desk/Van Driver/CSR: 3/20/10-1/18/11

• Transported guests to & from hotel

• Maintain Customer Satisfaction

• Maintained Front Desk; performed basic duties such as Credit

Card Transactions, Switchboard, Data Entry etc.

• Operated various office equipment such as copier, scanner,

computer

• Performed housekeeping duties for the guests rooms.

Erie County Family Court Buffalo, NY

Administrative Assistant: Paid Internship while attending ECC

• Distributed and sent internal/external correspondence

• Maintained all Office Files/Inventory/Confidential Information

etc.

• Responsible for Faxing, Scanning, Copying and typing letters,

memos and documents etc.

• Took Phone messages/help direct to the appropriate person

• Ran Errands for the Staff

• Observed courtroom proceedings

Burger King Columbus, OH

Cashier: 8/16/97-4/16/98

• Maintained customer relations

• Food Preparation/Maintained cleanness of the food prep areas

• Responsible for Cash Register/Cash Handling

VOLUN T EER EXPER I E NCE

Children’s Hospital Buffalo, NY

Office Assistant: Summers of 95/96

• Answered Phones

• Photocopied/Distributed Internal correspondence for staff

• Prepared typed letters/memos/documents for staff/patients

• Assisted various patients to/from their rooms etc

• Scheduled patient apt/verified confidential information w/them

E DUCAT IO N

ECC-City Campus-Buffalo, NY: 3 semesters done in the Office

Technology/Business Admin. Program

Dear Whom it may concern:

I’ve just relocated from the Buffalo into the Albany area and I’m

looking for immediate full time employment so please accept this letter

as an expression of my interest in the position that’s posted in the

Monday edition of the Buffalo News (5/19/11).

Along w/my exceptional customer service/administrative skills I can

a lso complete tasks on time and in a professional manner. My

responsibilities from previous employment have included Data Entry,

Operating Office Equipment, Solid computer skills as well as being

organized just to name a few examples. I’m also a quick learner who’s

w illing to learn new things.

Finally I have strong communication skills; problem solving

techniques, attention to detail and a compassionate demeanor. In

addition I can also multi-task which will be an added benefit for this

position. I would enjoy the opportunity to work for both you and your

company.

I ‘m available to start immediately & I can also work any overtime

t hat’s required for this position. I welcome the opportunity to discuss

i n greater detail the experiences that qualify me for the job and thank

you for your time.

Sincerely;

Laura Cousins

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