Customer Service Administrative Assistant

Marti Bickler

San Diego, California

Home 760-***-****: ********@***.***

Career Overview

Highly motivated and results-oriented administrative professional with

outstanding communication skills. Well-organized with proven ability to

effectively prioritize work, completing multiple, concurrent assignments in

a timely and professional manner. Demonstrated skills in effective

administrative management that streamlines operations and improves

departmental efficiency. Exceptional organizational skills with strong

background in legal administration.

Skill Highlights

. Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft

PowerPoint, Adobe Acrobat, JetForms, Merlin Docketing, Internet,

iManage, File Maker Pro, Concur, Ariba and Tape Transcription

. Broad-ranging industry experience includes: legal, electronics,

aerospace, biotech and manufacturing

. Energetic and highly organized with superior attention to detail

. Self-starter with professional manner

. Report transcription and proofreading

. Legal Support

. Business Correspondence

. Filing and Data Archiving

. Communication Skills

Core Accomplishments

Management Support:

. Ensured smooth operations by supporting department

Calendaring:

. Planned meetings and travel

Process Improvement:

. Oversaw implementation of new program for status reporting

Research:

. Investigated and analyzed client complaints to identify issues

Computer Proficiency:

. Created PowerPoint presentations that were used for business

development

Multitasking:

. Demonstrated proficiencies in telephone, e-mail, copying and word-

processing within a high volume environment

Document Organization:

. Developed and created effective tracking system to track payment of

bills and archived files

Administration:

. Performed administrative tasks such as filing, developing

spreadsheets, faxing documentation, photocopying collateral and

scanning documents for departmental use

MARTI BICKLER

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Reporting:

. Maintained legal status reports to provide management with updated

information for the department

Inventory Management:

. Managed inventory and office budgeting for supplies for busy

department

Policy Development:

. Worked on the Procedures Committee, which established procedure for

Administrative Assistants and updated the Administrative Assistants

Procedure Manual and the Attorney Guide

Customer Service:

. Handled customers effectively by identifying needs and resolving

problems to maximize efficiency

Professional Experience

September 2008 to May 2009

Administrative Assistant

Gary Eastman APLC - San Diego, California

. Support sole practitioner by preparing patent forms to send to the

United States Patent Office.

. Maintain patent records.

. Compose letters, memos and other correspondence.

. Copying, filing, faxing and mailing.

. Tracked patent documents and kept a log of work done for clients.

August 2007 to October 2007

Temporary Assignment - Legal Ease - San Jose, California

Secretary for MacPherson Kwok Chen & Heid LLP, San Jose, California

. Project creating Information Disclosure Statements, 1449's and

secretarial overflow work.

March 2006 to December 2006

Temporary Assignment - Payrolling.com - San Diego, California

Secretary for CV Therapeutics, Inc., Palo Alto, California

. Support the Senior Vice President and Patent Group by receiving,

preparing

and transmitting correspondence.

. Maintain patent records and research notebooks. Coordinate offsite

storage with

outside vendor.

. File correspondence and other file materials. Open and date stamp

daily mail/faxes and enter into mail log, then distribute to

attorneys.

. Process, route and track approved invoices with accounting and keep

department records of invoices. Manage relationships with outside

vendors.

. Coordinate meetings and special events.

. Compose letters, memos and other correspondence.

. Prepare various patent documents for filing with the United States

Patent Office.

April 2004 to March 2006

Executive Assistant to the Senior Vice President/General Counsel and

Legal Department

Solectron Corporation - Milpitas, California

. Schedule and maintain calendar of appointments in a fast-paced

environment.

. Arrange domestic and international meetings and travel itineraries;

coordinate all

related arrangements.

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. Work closely with internal departments regarding highly sensitive

information.

. Coordinate meetings and special events.

. Compose letters, memos and other correspondence.

. Handle administrative functions including budgets, bill paying and

maintaining

supplies/equipment.

. Track expenses and assist in conducting reconciliation.

. Manage relationships with outside vendors.

November 2003 to April 2004

Temporary Assignment - Kearney Boyle & associates, Inc. - San Francisco,

California

Secretary for Morgan Lewis

. Project creating and filing Revocations of Power of Attorney for

Patents and Trademarks.

August 2003 to September 2003

Temporary Assignment Robert Half - Palo Alto, California

Secretary for Moser, Patterson & Sheridan LLP

. Duties consisted of patent preparation and prosecution and secretarial

work.

March 2003 to July 2003

Temporary Assignment - Blakely, Sokoloff, Taylor & Zafman - Sunnyvale,

California

Secretary

. Prepared Information Disclosure Statements, Provisional applications

and worked on a special project concerning Revocations of Power of

Attorney.

February 2000 to August 2002

Administrative Assistant

Agilent Technologies, Inc. - Santa Clara, California (Spin-off company from

HP)

Provided administrative support for the managing counsel, two attorneys and

two patent

agents in the preparation and prosecution process, promoting the

establishment of patents for domestic clients.

. Utilized Merlin software program to maintain dockets for the

divisions, ensuring

attorneys and agents were apprised of deadlines for pending cases.

. Prepared communication in response to Patent and Trademark Office

communications and prepared documentation for filing applications,

divisionals, continuations, assignments and information disclosure

statements.

. Instrumental in the creation of an electronic room that provided

attorneys and outside counsel with access to critical documents.

. Aided associates in the use of office technology and software.

. Maintained accurate financial records for forwarding to the finance

department.

. Scheduled patent coordinator meetings, entered detailed meeting

results and created Requests for Quotes and Letters of Engagement, as

appropriate.

. Selected as a key member of the Procedures Committee, which

established Procedures for Administrative Assistants and updated the

Administrative Assistants Procedure Manual and the Attorney Guide.

July 1995 to February 2000

Hewlett Packard Company - Palo Alto, California

Executive Assistant to the Associate General Counsel/Director of

Intellectual Property

Support the Associate General Counsel/Director of Intellectual Property by

scheduling appointments, answering telephone calls, performing office

duties and aiding in collaboration with the Association of Corporate Patent

Counsel.

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. Contributed to the development of a new software program that

significantly enhanced productivity.

. Served as liaison between department employees and the Associate

General

Counsel/Director of Intellectual Property.

. Created high impact PowerPoint presentations for confidential

projects.

Keywords

executive assistant, administrative assistant, secretary, clerical,

calendaring, computer proficiency, customer service, patent, legal,

corporate, documentation, e-mail, filing, internet, Microsoft Word,

Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, patent,

presentations, scheduling, transcription, spreadsheets, travel

arrangements, expense report, self-directed, word processing, typing,

coordination

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