Sales Customer Service

CAROL C. LADEAIROUS

* ***** *****

Nanuet, NY ***54

845-***-**** / Cell: 845-***-****

**********@***.***

SUMMARY

Seasoned Financial Services professional with significant banking experience in all aspects of branch

business development and administration. Proactive approach has resulted in capturing numerous

accounts and expanding client base. Excel within highly competitive environments where leadership

skills are the key to success. Excel at interfacing with others at all levels to ensure organizational goals

are attained. Possess excellent interpersonal, analytical and organizational skills.

PROFESSIONAL EXPERIENCE

HSBC BANK, New City, NY 2008 – 2011

Branch Relationship Banker

High-profile position within the branch accountable for soliciting business accounts and personal

accounts.

• Assisted in all the daily operations of the branch including account opening and maintenance.

• Devised and implemented an action plan in order to maximize pipeline and sales results to further

support financial growth.

• Counseled individual clients with regard to investment opportunities, risk analysis, and monetary

returns.

• Cross-sold banking services and products to clientele.

• Adhered to operational controls, including legal, corporate, and regulatory procedures to ensure safety

and security of clientele and bank assets.

• Ensured customer problems, requests and other issues were resolved in an effective and efficient

manner.

• Proactively pursued sales opportunities by making outbound calls to existing clientele and target

prospects.

JP MORGAN CHASE, Pomona, NY 1999 – 2008

Personal Banker

Directed daily operations for a retail bank, including branch sales, business development, and customer

service.

Worked with a staff of 6 customer service representatives, in an in-store branch environment.

Served as liaison between the customers and bank resources, as needed to maintain good customer

relations.

Counseled clientele on Investments and Insurance options, to assist in reaching their financial goals and

objectives.

Collaborated with all bank segment partners to maximize sales and service. Resulting in reaching all

branch scorecard goals.

Outbound calling to maintain customer contact to promote sales and growth.

Part of a team that assisted in a 50% growth to the branch deposit base.

EDUCATION

PAGE 2 CAROL C LADEAIROUS

845-***-**** • **********@***.***

AAS, Communications, Elizabeth Ann Seton College/Iona College, Yonkers, NY, 1982

CERTIFICATIONS

Licensed in Accident, Life and Health Insurance

Licensed Series 6, 63, and 26

Notary Public

AWARDS/COMMENDATIONS

HSBC BANK

2009 Branch Relationship Banker of the Year

2009 Sales Excellence Club Member for Outstanding Performance

2010 Top ten percent in sales performance

2011 Currently ranked 4th in overall sales performance

JP MORGAN CHASE

2001 Leadership Forum Award for Sales Leadership

2004 thru 2007 National Achiever Awardee for outstanding sales performance

2008 – pacing for National Achiever status, ranked in the Top 20% against my peers across the country

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