Customer Service Administrative Assistant

Jacqueline Mu oz

**** *. ******* ***.

CHICAGO, IL 60634

RESIDENCE: 773-***-****

CELLULAR: 773-***-****

abhdb9@r.postjobfree.com

Career Summary

Detail-oriented highly professional administrative assistant/customer

service able to manage multiple priorities simultaneously, Experienced in

personnel, operation/production and maintenance/customer service

environment. Background includes general office management. Recognized the

ability to interact well with a variety of clients, customers and vendors

to maintain positive working relationships.

Profile

. Experience in customer service and support with recognized strengths in

account maintenance, problem solving and trouble-shooting, sales staff

support, and planning/implementing proactive procedures and systems to

avoid problems in the first place.

. Possess solid computer skills.

. Excellent working knowledge using Lotus Notes, Microsoft Excel, Microsoft

Word, PowerPoint, Outlook, Job boss, SAP and HSB

. Ability to train, motivates, and Supervise customer service employees.

. A team player, acknowledged as "Total Quality Customer Service

Professional."

Employment

WM DUDEK MFG. CO., CHICAGO, IL

2005-2011

Family owned contract manufacturing of precision metal stamping and wire

forms.

Administrative Assistant/Customer Service

Interact with customers to provide and process information in response to

inquiries concerns, and requests about products and services.

. Process customer orders via email and fax.

. Ackn orders via email and fax.

. Respond promptly to customer inquiries.

. Maintain and update parts inventory.

. Maintain customer blanket orders.

. Assist with customer shipments.

. Communicate with production on product status.

. Simultaneously keep customer inventor as well our stock

. Daily communication with the subcontractors.

. Answer phone.

. Assist production as needed.

. Maintain Customer Order Files

. Maintain Customer shop order files.

Jacqueline Mu oz

Unilever Food Solution, Franklin Park, IL

1994-2004

One of the largest foodservice companies in the soup and bases industry

Administrative Assistant/Purchasing

Provided administrative support to the maintenance department and plant

operation. Managed parts, ordering, budget tracking and HSB tracking.

Primary contact for outside vendor, building management and maintenance

personnel. Trusted with highly confidential information.

. Generated PO (SAP)

. Processed all MRO for maintenance and production departments

. Coordinated PO's packing list and receiving reports to process all

invoices for payment

. Assisted corporate accounts payable in billing processing

. Performed monthly tracking of budget with the maintenance manager

. Ordered and maintained office supplies and equipments keeping within

tight budget

. Dispersed daily orders to the mechanics for repair work on equipment

. Maintained HSB inventory tracking of stock room parts

. General office duties; typing, filing and answering phones

. Communicated with outside vendors on a daily basis

. Assisted other department as needed including human resource in the

attendance tracking of plan employees. Assisted Mailroom by

distributing UPS, FedEx and US Mail

. Coordinated food donation, blood drives and United Way drives

. Acted as President in a company committee for donations.

Leaf, INC. Chicago, IL 1978-

1993

Once a leading family-owned candy manufacturer (best know for its Whoppers)

Administrative Assistant

Provided administrative support to production operators, accounts payable,

quality control, sanitation and personnel departments.

. Served as Secretary to the continuous improvement steering committee

. Prepared American institute of Baking reports

. Generated daily Good Manufacturing Practices and financial reports

. Compiled and typed daily production efficiency reports

. Maintained an efficient and organized work environment for the

operations department

. Set-up weekly production scheduled and monitored compliance

. Typed and distributed packaging specification

. Assisted in the disbursements involving distribution of checks.

Personnel Administrator

1984-1987

. Processed unemployment insurance claims, wage assignment, garnishment

and medical/claims.

. Assisted in union grievances and arbitration in translations, setting

up records and attending negotiations and court hearings.

. Handled confidential and sensitive issues such as salary reviews and

insurance issues

. Coordinated candy donations to various community groups

Personnel Secretary

1981-1984

Typed ad filed reports as required for benefits manager, safety director

and personnel administrator

. Assisted in the publication of company newsletter typing, lay-out and

editing in Spanish and English

. Assisted in generating workmen's compensation reports

. Handled multi-line telephone system

Clerk Typist

1978-1980

Worked on a part-time basis while in School

References Available Upon Request

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