Customer Service Human Resources

Objective

To obtain full-time employment with a company in which I can grow with, and

share my years of learning and cost savings ideas of working in an office

atmosphere. I am a creative, reliable hard worker with excellent

organizational and interpersonal skills. I am very sincere and a

supportive team player that manages multiple tasks effectively by combining

attention to detail, dedication and a determined effort. I am ready to

learn your line of business and adapt my years of experience into your

business establishment.

Professional Experience

Peace Products, Inc., Malvern, PA July 2010 - March 2011

Accounts Receivable/Office Administrator

Provided Administrative Office Support to the owners of the company;

responsible for daily billing, bank deposits and heavy customer service

interaction. Light accounting, input of sales orders into the Vista

software system; handle all incoming phone calls; assist all clients with

questions, forward to appropriate department or handle independently.

Research billing questions and verify shipping of clients products. Order

all office supplies and provide any other office support as necessary.

JOHNSON & JOHNSON FAMILY OF COMPANIES

Global Pharmaceutical Supply Group Malvern, PA February 2007- June 2009

Human Resources Coordinator

Acted as an integral part of the HR team, providing administrative support

to 2 Directors and 2 Managers; this entailed scheduling meetings,

international teleconferences, making travel arrangements, typing

correspondence (most of urgent and confidential in nature), processing

PO's, order all department office supplies, maintained confidential

employee files; also worked with Fragomen Del Ray on work permits. Handled

all exit interviews (except for those at Director Level at above), prepared

severance letters & packages, ran ad hoc reports out of the HR data base as

requested. Also was the e-University Administrator for the division (this

was our internal training system) I ran reports, sent reminders to

employees, sent updates to departments heads, updated metrics by area to

Board, reset passwords. Stepped in and acted on behalf of Manager/Director

at their request for the urgent pressing issues. Managed the Affirmative

Action Plan for two years during which time J&J would reconfigure its

organization and have reductions in force. As J&J migrated to a universal

payroll system, I was a key member (for the Malvern site) on the team to

work on the roll-out strategy and fielded many questions on the ground

floor up to the Board Level and back to the working sessions.

Global Biologics Supply Chain, Malvern, PA May 1998 - February 2007

Human Resources/Payroll Coordinator

Managed bi-weekly payroll functions within Human Resources in conjunction

with J&J Shared Services using the Lawson Payroll System; this entailed

balancing the payroll of over 4,000 employees to ensure all special

payments have been processed. Additionally, process approximately 300 time

sheets for wage employees. Manage Disability pay while employees out on

leave; all this done in compliance with Sarbanes Oxley (SOX). Provided data

input of all Human Resources transactions (i.e. New Hires, Transfers,

Promotions, etc.) to the HR database(s) ensuring data integrity and

accuracy. Additionally, I was responsible for maintaining the HR metrics

in support of all HR activity.

Global Biologics Supply Chain, Malvern, PA May 1998 - February 2007

Human Resources/Payroll Coordinator

Was a large contributor on becoming SOX Compliant by generating materials

for training, and provided ongoing support to department. Took lead on

quarterly audit preparation for SOX; I worked closely with

Internal Finance, Corporate Audit and Price Waterhouse Cooper.

Assist with policy changes and compensation related matters. Generate many

ad hoc reports for numerous areas throughout the organization. Work with

all levels of the organization on payroll related issues. Handle

unemployment claims and provide customer service to entire company. Prior

to the

Lawson Payroll System, ADP's software was used prior to integration with

Johnson & Johnson.

Awards Standards of Leadership Award - Project Unity 2001

STAR Awards - Numerous Throughout Career

PrimePay, Inc. November 1995 - May 1998

Payroll Specialist

I provided customer service for approximately 175 clients from onset of

first payroll through year-end tax fillings. Acted as company

representative for clients utilizing Payroll 1 Software in their business

establishments, trained new clients on the payroll system and provided

technical support.

C. Richard Morton, P.C., West Chester, PA January 1994 - November 1995

Office Manager/Bookkeeper

Responsibilities included: accounts payable/accounts receivable, processing

of weekly payroll, quarterly payroll taxes, and annual payroll taxes,

monthly billing utilizing the CompuLaw Billing Management System, order all

office and computer supplies, transcribing dictation, answering phones and

greeting clients.

Roy F. Weston, Inc., West Chester, PA August 1988 - May 1993

Proposal Coordinator

Responsible for the correlation and direction of activities relating to

proposal preparation, ensuring clarity, responsiveness, and compliance with

the clients' request. Coordinated editing, word processing, graphic arts,

and print shop personnel to ensure quality control of the final document.

Acted as Regional Contact for the Proposal Management Department. Ensured

responsiveness and assisted 45 Regional Offices by assuring the

availability of Headquarters documents and services.

Education

Certificate in Payroll Administration

Villanova University, Villanova, PA

December 1999

Certificate in Business Management

Penn State University, Media, PA

June 1993

Computer Applications

Very proficient in Lawson HRIS, Cognos, Excel, Word, PowerPoint and

Outlook.

References

Sandra Faragalli - Benefits Manager, Johnson & Johnson, Known since 1998

Cell Phone 484-***-****

Kenneth D. Trimble, Jr. - VP, Peace Products Company, Inc., Office Number

610-***-**** or

Direct dial to his desk - 484-***-****

Allison Rittenhouse-Rodgers - Client Relations Manager, The Right Thing,

610-***-****, ext. 4183

Contact this candidate