Project Manager Support

George A. Stephanopoulos

Rolling Meadows, IL ****8

www.linkedin.com/in/gastephanopoulos

(H) 847-***-****

*********@*******.*** (C) 312-***-****

SUMMARY

Senior Information Systems professional with extensive experience managing

high availability environments across global networks. Responsible for all

aspects of network engineering and support, data center design, business

continuity and disaster recovery planning and end user support. Provides

leadership and directs activities with hands-on management approach for all

phases of support services.

EXPERIENCE

G. Stephano, Inc 2010 -

Present

Consultant

Provided computer, networking and disaster recovery consulting services on

a contract basis.

. Partnered with ABCNetSolutions from March, 2010 through December 2010

providing disaster recovery planning, computer support, data

management and network design services.

. Redesigned network infrastructure including data storage environment

for an electrical services contractor. Included a disaster recovery

solution for off-site data storage and recovery.

. Implemented a DSL networking solution for a tutoring service provider.

Engagement included installation of DSL equipment, configuration and

testing for internet connectivity.

. Designed, implemented and supported XP 64-bit DSL environment for

architectural consulting firm.

. Implemented and supported Acronis 2010 backup solution for non-profit

organization.

IBM Global Technology Services, Chicago, IL

2005 - 2009

Senior IT Specialist (2008 - 2009)

Provided first-level disaster recovery testing and support for 10+ lockbox

supporting departments. Supported check imaging operations including 600

lockboxes encompassing 75 distinct clients. Managed all aspects of

application delivery: host server, middleware, and desktop configuration

and support.

. Conducted annual disaster recovery exercise which included desktop

recovery, connectivity testing and application database verification

from remote recovery facility. Test was audited and graded as

satisfactory with all applications recovered successfully.

. Maintained level of service within published SLAs during transition

from ABN-Amro environments to Bank of America platforms; successfully

completed transition avoiding financial penalties.

. Successfully completed rollout of 100 Bank of America desktops,

verifying application compatibility and performance, within projected

budget and timeframe.

. Provided high quality technical advice and product support in IT

environment, including support for 30+ installed software and hardware

products to 125+ end users.

Team Lead Disaster Recovery (2005 - 2008)

Program Manager for all phases of Business Continuity and Disaster Recovery

Planning process for 2 trade floor front, middle and back office

environments. Performed initial Business Impact Assessment (BIA)

development. Provided expertise in design and maintenance of Business

Continuity Plan (BCP) and Disaster Recovery Plan (DRP).

. Led IT project team updating DR plans for two trade floor front and

back office operating groups to accommodate relocation to consolidated

enterprise recovery facility. Included was a BIA review, modification

of all disaster recovery plans and update of application fail-over

test scripts.

. Tested departments' recovery plans to ensure that recovery point

objectives (RPO) and recovery time objectives (RTO) were met.

. Conducted monthly recovery exercises to verify business continuity and

disaster recovery plan functionality for 25+ departments.

. Formulated semi-annual consolidated exercises testing all departmental

disaster recovery plans simultaneously in order to ensure that

identified inter-department objectives were met. Process was

implemented successfully and included provisions for test issue

documentation, review and resolution.

George A. Stephanopoulos

Page 2

ABN-AMRO SERVICES COMPANY, Chicago, IL 1992 -

2005

VP - Disaster Recovery Mgr-Coordinator (1998 - 2005)

Project Manager for IT related phases of Business Continuity and Disaster

Recovery process for established RPO, RTO, and Y2K alternate site

compliance. Led team that developed, implemented, and maintained Disaster

Recovery Plans for 2 trade floor environments at separate remote facilities

with 75 - 150 seats.

. Recovered Treasury trading operations at alternate site in response to

fire at production facility. Coordinated all aspects of operations

following established recovery plan. Successfully transferred

operations saved bank from severe financial penalties and irreparable

reputational damage.

. Led IT project team in formulation of DR plans for two trade floor

operating environments focused on work area recovery at remote

facilities to meet published RTO and RPO. Included creation of all

application disaster recovery plans, application fail-over test

scripts and expansion of recovery facility to support 60 workstations.

Project implementation completed in time to support Y2K failover

initiative.

. Completed technical design and implementation of 16 seat recovery site

for Domestic Treasury operations at Troy Michigan facility.

Coordinated BIA and revised BCP requirements in order to determine

final RPO/RTO. Overcame minimal budget, aggressive timeframe, and out-

of-town location meeting client's expectations.

AVP - Network Engineer (1992 - 1998)

Managed network design, implementation, testing, and maintenance for

multiple client locations. Maintained vendor relationships to remain

current on industry developments, trends, and applications. Worked with

vendor support groups to troubleshoot system/network performance

degradation and restore service during outages.

. Implemented network infrastructure for 3500 seat facility which

facilitated consolidation of business operations from multiple sites.

Completed installation within project timeframe and budget.

. Designed and implemented 16,000 sq ft data center. Project included

network infrastructure design and rollout of 100+ Novell, Windows and

Unix servers.

. Initiated rollout of 100+ seat trading floor for Domestic Trading -

Capital Markets. Successfully completed with ongoing support of

infrastructure, applications, and third-party data feeds.

. Executed expansion of data center to 25,000 sq ft which involved

additional network infrastructure and rollout of 50+ Novell and Unix

servers enabling support for trade floor front and back office

departments.

. Performed rollout of 200+ seat trading floor for Wholesale Funding

with continued support of network infrastructure, applications, and

third-party data feeds

. Supported migration of network infrastructure from Cabletron

[Enterasys] hubs and routers to Cisco switches and routers. Completed

migration with minor challenges..

. Assisted with routing protocol conversion from IGRP to OSPF for 20

distinct sites in 3 geographic locations. Avoided any network outages

Completed successfully with minimal challenges.

. Successfully completed relocation of trade floor operations from New

York to Chicago. Included 3 test runs which mirrored relocation and

resumption of operations.

EDUCATION

BS, Business Administrative Science, Southern Illinois University,

Carbondale, IL

PMP exam certification, Business Analysis certification, ITIL v3

Foundations (MicroTrain 2011)

MILITARY

United States Air Force

Honorably discharged - Sergeant E4

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