Technical Support Technician

Personal Profile

Motivated, personable computer professional with more than ten years of

electronic and computer hardware/software experience. Advanced knowledge of

Microsoft desktop operating systems (Windows 2000, XP) as well as Microsoft

Office. Ability to troubleshoot desktop and notebook hardware issues.

Experienced in the fundamentals of anti-virus and anti-spyware. Managed

patch management for servers and desktop clients as well as troubleshooted

network and TCP / IP issues. Have a working knowledge of internet working

technologies (hub, switches, etc.) as well as remote connectivity

technologies such as Cisco VPN and Windows RAS in addition to wireless

networking (802.11x, WPA, WEP, etc.). Knowledge of wireless devices such

as Blackberry and Palm in addition to experience with PC imaging.

Flexible and versatile - able to maintain a sense of humor under pressure.

Poised and competent with a demonstrated ability to thrive in deadline-

driven environments. Excellent team-building skills.

Hardware / Software Skills Summary

Compaq, HP, and Dell Windows 7 Microsoft Office 2003/2007

Server and Desktop Windows Vista

Standards Windows XP Microsoft Office XP

IBM, Dell, Sony, HP, Professional Microsoft Anti-Spyware

Compaq, Toshiba Desktop Windows NT 4.0 Norton Anti-Virus Software

and Laptops Windows 98

Epson, Lexmark, and HP Windows 2000 Microsoft/Linksys Wireless

Laser Printers Windows Server

Most Peripheral 2003/2008

Equipment - USB Drives, Microsoft Outlook

Blackberrys, IPODs, Symantic PC

Wireless Routers, and Anywhere

Wi-Fi Cards Wireless Hub Setups

Adobe Acrobat

Professional Experience

PC SOlutions - San Francisco, CA

PC Support, September 2004 to Present

On contract with PC Solutions to provide end user support to various real

estate / property management groups that range from sole proprietors to

offices with up to 30 associates in the San Francisco Bay area. Duties

included software integration projects, procurement services, help desk and

on-site support for agents and key administrative personnel for wired and

stand-alone workstations and laptops, running OS-Windows XP Professional

utilizing Office 2000, and Microsoft Outlook.

Rapid TRansportation - South San Francisco, CA

PC Support, September 2001 to August 2004

Provided on-site technical support to a small office environment.

Responsibilities included hardware upgrade, installation of new equipment,

software installation, and application support (e.g. Microsoft Office).

Resolved all hardware issues including printer and scanner issues.

Bank of America - San Francisco, CA

Field Services, June 2000 to July 2001

WinNT, Win200, WinXP install, upgrade, and rollout support. Provided

second and third level technical support for Bank of America field offices

and affiliates in data center and distributed environment. Provided

hardware support for all bank hardware including computers, printers, and

financial system hardware (e.g. encoders, teller hardware, etc.).

Provided support to referral operations via business partner in the form of

hardware / software and technical expertise. This included all PC hardware

and software support for upgrades and platform conversions for concurrent

and new associates.

Professional Experience, continued

Genstar Container Corporation - San Francisco, CA

PC Specialist, January 1997 to April 1999

On contract with Genstar providing second and third level technical support

for the North American region spanning three states. Responsibilities

include LAN administration, software installation, field support,

implementation of back-up and emergency recovery scheme, and hardware

upgrades.

Provided rollout support for Windows operating system. In addition,

documented and tested setup scenarios for migration of Lotus Notes to MS

Exchange.

Genentech - South San Francisco, CA

Instrument / Calibration Technician, May 1996 to January 1997

On contract with Genentech providing electronic repair, calibration, and

validation to medical instrumentation associated with research and

development. Working heavily and closely with users to ensure tight

instrument tolerance, and error-free data recording in compliance with GMP,

GLP, and regulated FDA guidelines.

Initiated department effort to network all high-end analytical

instrumentation such as HPLC 1090. Responsible for software and hardware

upgrades including new lab installation.

Skyline College -San Bruno, CA

PC / Desktop Support, January 1993 to May 1996

Provided technical support in the use and maintenance of personal computers

for the local branch office. Ensured proper training of new users, and

provided functional direction to users with software problems.

Coordinated repair and / or upgrades with systems manager and assisted in

the planning, development, and implementation of policies, programs, and

procedures in support of the records management program.

Provided technical support in the use and maintenance of personal computers

for the local branch office. Ensured proper training of new users, and

provided functional direction to users with software problems.

varian associates - Palo Alto, CA

Manufacturing/Electronic Technician, July 1989 to November 1990

Provided manufacturing and electronic support for Machlett X-ray product

line. Provided on-call support for field service technician deployed state

side. Assisted in setup of parts inventory for manufacturing product line,

and and setup field inventory line replaceable(LRU) parts list for field

technicians. Provided board level electronic repairs for LRU's units in

RPA's.

Education

Certifications:

A+ SERVICE TECHNICIAN CERTIFICATION

A+ Core Service Technician Certification

Currently studying for MCSE

Varian Associates:

STATISTICAL PROCESS CONTROL

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