Help Desk Specialist

Senior Payroll Specialist/Administrator/Lead

Accomplished and dedicated professional with more than fifteen years of

progressive experience in all aspects of payroll processing and management.

Focused on identifying processes to enhance accuracy and productivity.

Seeking an opportunity that will benefit from my proven expertise:

? Domestic & International ? Analytical Skills ? Accuracy and

Payroll Efficiency

? Written & Verbal ? Training & Development ? Auditing &

Communication Reconciliations

? Report Preparation & ? Payroll Tax ? Government Compliance

Generation Calculations

~ Selected Accomplishments ~

> Processed and audited payroll for 44,000+ employees and a biweekly

payroll of $49MM.

> Solely responsible for processing and maintaining Executive and

Payroll Department staff payroll.

> Successfully partnered with other departments and internal payroll

staff to develop collection procedures and reduce payroll collections

by 85%.

> Received three Appreciate Awards from various departments and co-

workers for recognition as an invaluable team player.

> Served as payroll representative for the SAIC Relief Foundation

Program to help employees affected by natural disasters.

Professional Experience

Science Applications International Corporation (SAIC)

2004 - 2011

Senior Payroll Operations Analyst (2006 - Present)

> Resolve payroll staff inquiries, train new and temporary employees,

and lead special projects.

> Process intercompany transfers for employees transferring among

corporate subsidiaries reported under individual FEINS to ensure

accurate labor cost reporting.

> Audit a weekly direct deposits report to ensure all reported errors

are corrected prior to payroll transmission.

> Run and export a negative deferral report to research and validate

negative 401k amounts.

> Process taxable expense reimbursements including relocation, extended

travel, and tuition.

> Coordinate Hardship Compensation Leave payout requests from Corporate

Benefits.

> Maintain and verify accurate processing of the Comprehensive Leave

Donation Program and Retirement Program requests.

> Research and validate Social Security Number changes and negative

adjustments such as earning overpayments and negative retroactive

payments.

> Assist Payroll Staff Accountant and Help Desk staff research and

resolve complex issues and errors.

Payroll Tax Compliance Analyst (2004 - 2006)

> Balanced the Quarterly Wage and Tax Register and reconciled quarterly

local tax reports.

> Processed international payroll for over 800 employees.

> Calculated taxes due on all deferred compensation and processed stock

tax transactions.

> Audited and resolved positive and negative ESPP balances for

terminated employees.

> Sent collection letters to employees for uncollected taxes due to

exercising stock options.

> Transferred leave balances, garnishments and voluntary deduction

information for inter-company transfers.

Payroll Help Desk Specialist (2004)

> Assisted employees by responding to approximately 100 Help Desk phone

calls and emails in a high volume, inbound call center environment.

Payroll Help Desk Specialist (2004) - Continued

> Forwarded issues requiring additional service to the appropriate

payroll specialist for resolution.

> Maintained a payroll department master collection log including bonus

round tax collections, third party tax collections, and employee

overpayments.

> Reviewed, validated and verified information for rehire packages.

> Researched and analyzed new payroll tax regulations and ensured

compliance.

Masco Contractor Services West, Inc.

2002 - 2004

Payroll Administrator

> Processed and maintained multi-state payroll for 3000 employees.

> Audited payroll reports and checks to ensure accuracy prior to

distribution.

> Reconciled quarterly wage and tax registers, cash, and bank

statements.

> Prepared cash reports, and quarterly and year end reporting in a

timely manner.

> Hired from temporary status through Accountemps for accuracy and

ability to consistently meet deadlines.

Accountants, Inc.

2001 - 2001

Payroll Processor

> Prepared payroll for 300 property management employees using the

ProBusiness payroll system.

> Reconciled payroll general ledger (GL) accounts, prepared payroll

journal entries, and posted to the GL.

> Completed a detailed monthly labor distribution report for property

owners.

PMR

1997 - 2001

Payroll Specialist

> Processed and maintained multi-state payroll for 800+ employees.

> Input payroll and employee data in the Zurich/Ceridian payroll system.

Medtrans Corporate

1994 - 1997

Payroll Specialist

> Responsible for weekly and biweekly multi-state payroll for over

10,000 employees.

> Contributed to complex software conversion from in-house to outsourced

payroll system.

> Maintained employee and payroll records and responded to employee

inquiries.

> Calculated and keyed in timecards, input garnishments, and completed

employee verifications.

Education and Certifications

Kelsey-Jenny Business College, San Diego, CA

Associates Degree in Applied Science

American Payroll Association, San Diego, CA

Member and Certified Payroll Professional (CPP)

San Diego State University and Southwestern College

Undergraduate studies in Accounting and General Education

Technical Skills

Proficient in Microsoft Office Word and Excel, ADP, PCPW, Ceridian/Zurich,

ProBusiness, PeopleSoft, SAP, Costpoint/Deltek, Hyperion, Cognos, and Great

Plains.

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