Customer Service Human Resources

Kathleen Guillet

***** *. ********* *****

Centennial, CO 80015

(H)303-***-****

(C)978-***-****

***********@***.***

PROFILE:

A growth orientated professional with experience in Human Resources and the

Financial Industry. I bring strong organizational, customer service skills

and exceptional rapport building capabilities, which allows me to work with

initiative, determination and integrity

PROFESSIONAL EXPERIENCE:

TELETECH, Englewood, CO

Temporary Benefits Specialist 11/03/10-12/29/10

. Call Center: Responsible for answering incoming calls pertaining to

the 2011 open enrollment process; answering necessary questions and

assisting in Teletech's employees enrollment needs

. Communicate all benefit offerings to employees

. Provided assistance in other Global Benefits Projects

TIAA-CREF, Denver, CO

Consultant (Data Processor) -Global System Solutions 12/08-12/31/09

Consultant (Data Processor) -Global System Solutions 08/06-06/08

Fortune 100 Financial Services Company

. Analyzed process flows for project and recommended solutions, greatly

impacting team productivity and accomplishing project deadlines.

. Successfully supported the management and remediation of 33,000

accounts for the purposes of bringing them into compliance with ERISA

guidelines and facilitating participants' ease of account access and

transactions.

. Manually analyzed customer data and reconciled taxable/nontaxable

income to bring into compliance and accommodate accurate tax reporting

by customers

ENTERASYS NETWORKS, Andover MA

HR Client Services Representative 10/05 - 5/06

. Responsible for processing Payroll for 800 employees using ADP Payroll

Software

. Benefit Administration of Employee benefits

. Responsible for the organization of Company discount programs and

Company sponsored activities

. Conducted Employee Orientations, open enrollments, exit interviews and

other new hire programs

PUTNAM INVESTMENTS, Andover, MA

Senior 401(k) Plan Administrator 11/99 - 12/31/04

. Prepared and coordinated Clients 5500's, Non-discrimination testing

and RMD processing

. Responsible for payroll operations

. Processed all financial and non-financial transactions for plans

according to performance standards

. Prepared all required paperwork and system updates for fund

implementation and other corporate actions

. Ensure that procedures/standards are consistent with the Plan Document

and

Service Agreement

WHITTIER REHABILITATION HOSPITAL, Haverhill, MA

Human Resources Assistant 1/91 - 11/99

. Responsible for payroll operations

. Oversee hospital-wide compliance with state and federal wage and hour

law, labor regulations, EEO, COBRA, FMLA and other applicable

regulations

. Responsible for Benefit Administration

. Oversee hospital New Employee Orientation Program, Re-Orientation

Program, Open Enrollment, Recruitment and Separation process

. Conducted Pre-Employment Screenings

EDUCATION:

Southeastern Massachusetts University, North Dartmouth, MA

Bachelor of Science in Business Management

SKILLS:

Knowledge of Microsoft Word, Microsoft Excel, Power Point, ABRA Human

Resources/Payroll System, OmniPlus, ADP and Ceridian Payroll Programs,

Oracle and Kronos.

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