Customer Service Quality Control

JON WHITE

**** ****** **** **. • Richardson, Texas 75082

469-***-**** • ************@*****.***

INVESTMENT AND FINANCIAL SERVICES PROFESSIONAL

Investment and financial services professional with 12+ years experience. Expertise in supporting development

of professional wealth management practices, policy / procedure documentation, and evaluate portfolios. Proven

ability to analyze and place trades according to clients’ investment portfolio solutions. Demonstrated skill in

financial activities such as account maintenance, licensing, marketing, product availability, and commissions.

Seeking a career in the finance industry with a focus in Relationship Management.

Account Manager • Client Relations • Customer Service • Financial Management • Process Improvement

Quality Control • Regulation Compliance • Sales • Team Facilitation •Training / Development

CAREER ACHIEVEMENTS

Created detailed user manual and FAQ to shorten learning curve for new employees and that is now used

for all new hires in client services.

Streamlined information requests from advisors and outside vendors, saving time and money.

Rolled over $100 million from Fidelity 401ks to new IRAs on the Fidelity Retail side, keeping the funds in

house as opposed to rolling funds to competitors.

PROFESSIONAL EXPERIENCE

1st Global Capital Corporation. Dallas, Texas. 2006 – 2010.

Client Services

• Provided structured operational solutions to CPAs and financial advisors in the field.

• Established and funded brokerage, trust, IRA, REIT, 529 and alternative investment accounts such as

limited partnerships.

• Provided investment guidance for client portfolios.

• Assisted with compliance and regulatory control and wealth transfer follow up.

• Built rapport and trust by speaking with CPAs and financial advisors and their assistants to answer

questions and help to build wealth management businesses.

Selected Accomplishments

Created detailed user manual and FAQ to shorten learning curve for new employees and that is

now used for all new hires in client services.

Streamlined information requests from advisors and outside vendors, saving time and money.

Fidelity Investments. Westlake, Texas. 1999 – 2006.

Investment Specialist

• Functioned as investment / rollover specialist.

• Spoke directly with Fidelity or 401k clients about their specific situations and uncovered their financial

needs.

• Sold Fidelity products, including annuities, advisory service, life insurance, and active trader

professional services.

• Provided overall investment guidance for Fidelity and non-Fidelity mutual funds.

Selected Accomplishments

Rolled over $100 million from Fidelity 401ks to new IRAs on the Fidelity Retail side, keeping the

funds in house as opposed to rolling funds to competitors.

EDUCATION AND LICENSES

B.B.A. in Business Marketing. University of North Texas. Denton, Texas.

Courses in Marketing. Richland College. Richardson, Texas.

Series 7 & 63

Jon White • ************@*****.*** • 2

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