Customer Service Representative
Resume:
Nataka Billingsley
Rancho Santa Margarita, Ca. 92688
562-***-**** cell
Career Goals:
I would like to obtain a challenging position, with a dynamic company with
an opportunity for advancement and longevity.
Professional Skills:
. Exceptional Communication and Customer Relations Skills
. Prompt and Extremely Punctual
. Ability to Multitask
. Proficient in Word and Excel
Employment:
July 2007 - Present Financial Statement Services, Inc.
Client Services Representative: ($52,000 Annually)
Primary Liaison for Company and Client, Reporting,
Overseer of all out going invoicing and Direct
Marketing & mailing for clients including TDS, US
Cellular, Affiliated Computer Services (ACS) and
Global Star.
Jan. 2006 - July 2007 Experian Consumer Direct,
Customer Care Analyst: ($37,001 Annually)
Long and short-term call/email volume forecasting. Managing day to
day service levels and average speed to answer
performance. Creating, maintaining and reporting all
vital customer service representative statistics
using MS Excel. Coordinating system troubleshooting
efforts.
Customer Care Representative: ($17.00 Hourly)
Inbound and Outbound calls, Retention, Logging with
the use of Excel, Training, Monitoring, Answering
incoming emails with the use of LivePerson, Role
Model.
8/2000 to 12/2005 Medical Eye Services, Inc.,
Customer Service Call Center Supervisor, Group
Administrator, Billing Representative, Customer
Service Representative: ($15.50 Hourly)
Main Duties: Lead of 9 Customer Service
Representatives, Support Lead for 15 additional
Eligibility Representatives, Scheduling for all new
hire and existing Representatives, Customer Service,
Eligibility, Training, Logging all Call Center
Statistics with the use of Excel/Avaya phone system,
Motivator, Editor for weekly Call Center news letter,
New Group Installation for all Major Carriers,
Existing Group Maintenance and Annual Renewal,
Billing for a Major Medical Carrier, Liaison for
Provider Relations and Providers such as Cole Vision,
Lenscrafters and National Vision.
7/97 to 8/2000 Universal Protection Services,
Post Commander: ($9.25 Hourly)
Main Duties: Overseer of 2 locations (12 Buildings and 3 Parking
Structures), In Command of 10 Security Guards,
Patrolling, Writing and Filing Reports, Customer
Relations and Answering Telephones.
9/94 to 4/96 Target of Signal Hill
($4.95 Hourly)
Main Duties: Cashier, Cart Attendant, Maintenance, Stocked
Merchandise and Guest Relations.
9/89 to 6/91 Law Office of Ingles, Lettbedder and Gower
($5.00 Hourly)
Main Duties: Filing, Answering Telephones, Messenger
References Available Upon Request.
Nataka Billingsley
24 Picazo
Rancho Santa Margarita, Ca. 92688
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