Customer Service Quality Assurance

*** ******* **., **** ****, TX ***** ( Home281-***-**** Cell(832)

***-**** ( *********@*******.***

Michael Gathright

Objective

To obtain a position that will enable me to use my strong

organizational skills, educational background, and ability to work

well with people.

Experience

04/2009 - 06/2010 MedaSTAT, USA Pasadena, TX

Delivery Driver of Medical Equipment

Consistently praised for efficient handling of administrative duties

(e.g., answering phones, scheduling appointments, maintaining medical

records, patient processing, billing and bookkeeping) that allowed

nursing staff to focus on the health concerns of their patients.

Ensured the cleanliness, sanitation and maintenance of all equipment.

Helped implement practice's quality assurance and control program.

Efforts ensured compliance with HIPAA, CLIA and OSHA regulations;

improved patient care and satisfaction.

Reacted calmly and effectively in emergency situations, and added the

personal, caring touch that immediately put patients at ease.

Ability to lift, carry or pull over 150 lbs.

MedaSTAT, USA closed down in June 2010

04/2008 - 04/2009 Memorial Hermann Home Health Houston, TX

Delivery Driver of Medical Equipment

Similar duties as with MedaSTAT, USA.

Warehouse Supervisor for medical supplies in the Clear Lake Area.

Setup warehouse w/ medical equipment for deliveries in assigned

locations.

All completed paperwork was faxed to Corporate Office in Houston, TX.

Scheduled for on-call duty every 6 weeks (after business hours).

08/1993 - 04/2008 Pasadena ISD Pasadena, TX

Warehouseman / Delivery Driver / District Mailman

Delivered inter-office mail to 25 school campuses (mail was

originally picked up from USPS)

Shipping & Receiving all merchandise that came into warehouse.

Loading and Unloading 50ft trailers with use of forklift

(non-certified)

Handled delivery of district payroll to all district facilities

Maintained warehouse supplies

05/1991 - 05/1999 Blockbuster

Video Deer Park, TX

Assistant Manager / Customer Service Representative

Handled customer concerns, complaints & other issues

Managed a staff of 8 to 10 employees

Assigned cleaning duties to employees after business hours

Balanced registers at the end of each employee shift

Made nightly deposits with the store's financial institution

Helped keep store well stocked during our prime hours

Stocked all movies as they were returned to the store

Performed monthly inventory

Generated call log for customers w/ overdue movies, games, etc.

Certifications - Forklift Compliant Training - ID # 121-BC (9710)

Education

1987 - 1990 Deer Park High School Deer Park, TX

Degree obtained - Diploma

1992 - 1993, 2003 - 2004 San Jacinto

College Pasadena, TX

REFERENCES

Connie Ellis - Friend/Former Co-Worker - Cell#: 281-***-****

Donielle Sullivan - Friend - Cell#: 281-***-****

Terry Ham - Friend/Former Co-Worker - Cell#: 713-***-****

Eric Medford - Friend - Cell#: 281-***-****

Contact this candidate