Quality Assurance Customer Service

Susan Griffin

Home Address in El Dorado Hills, CA

Cellular: 707-***-**** Email: ********@*******.***

EMPLOYMENT HISTORY

I have recently relocated to the El Dorado Hills area and I am seeking to

work for an organization who can offer longevity in employment. I am

highly skilled in a variety of areas and want to contribute my talents and

abilities to excel the organization I work for to the next level of

success!

7-09 to 1-2011 Ursuline High School (non-profit) Santa

Rosa, CA

School Accountant

Control over 280 student accounts, updating information,

putting charges and credits on accounts, maintaining

financial aid applications.

Manage bi-weekly payroll, inputting timecards, benefit

changes, salary changes and running reports. Assist

employees with enrolling in benefit programs.

> Administer billing and charges to student accounts,

inputting charges and applying payments daily. Run

monthly statements and check for accuracy. Follow up

with late payments and collect on accounts.

> Manage weekly accounts payable, matching PO's to

invoices, entering data from invoices and generating

checks. Coding invoices with appropriate GL codes.

> Collect cash receipts and apply payments on a daily

basis and prepare deposits.

> Ring credit card sales for on-line and in-house

transactions related to school registrations and tuition

payments. Manage reconciliation of on-line credit card

transactions.

> Control distribution of petty cash, reconcile and

balance monthly.

> Assist Director of Finance with year-end audits.

> Work closely with all department managers to coordinate

reports and fine-tune procedures.

> Participate in special events and auctions.

> Reconcile monthly bank statements for three bank

accounts electronically to statements and make minor

journal entries as needed.

> Collect registration for student summer programs and

track class enrollment. Enter charges to student

accounts.

> Work closely with parents on student enrollment,

financial aid and scholarship awards. Collect contracts

and set up billing schedules in individual student's

accounts.

> Strong problem-solving and analytical skills, detail

oriented, along with proven ability to manage multiple

projects and meet deadlines.

1-05 to 7-09 Sonoma Country Day School (non-profit)

Santa Rosa, CA

Business Accounting Associate

Control over 5 million in accounts receivable applying

payments and charges to student accounts.

> Manage monthly billing of over 265 accounts ensuring

accuracy and making adjustments to bills as necessary.

> Administration of Accounts payable coding and processing

invoices for payment and check printing/processing.

> Handle petty cash disbursements and receipts and balance

each month.

> Manage input of miscellaneous cash receipts, prepare

deposits and facilitate banking.

> Create monthly reports for accounts receivable, cash

receipts, and accounts payable.

Assist Controller on preparing reports for year-end

audits and month end reporting.

Manage data on student records maintaining correct

names, addresses, student grades and school related

information.

Meet with parents and set up tuition payment plans and

contracts.

> Respond to requests for information on school related

financial aide, enrollment, and billing.

> Project coordination of hot lunch program, bussing

program, and after school program registration.

> Handle data input of donations and gift giving from

constituents, applying to appropriate accounts and

running reports on related data.

> Coordinate information for student/parent directory.

> Type letters of correspondence, coordinate mailing, and

information packets.

> Assist with special events.

> Control entry of data related to fundraising auction

including input of all auction items, prices, donors;

and follow up of correspondence will thank you letters,

billing and accounting related to event.

> Run auction event utilizing data previously entered in

auction database.

Create mail-merge documents as needed for student body.

Combined three separate accounting systems which tracked

facility rental, after school programs, and tuition into

one accounting system.

> Take charge of all registrations for after school

childcare, classes, fieldtrip ensuring proper

registration and an organized accounting of schedules.

2001 to 2004 Mann Packing Company, Inc.

Salinas, CA

Executive Assistant to the President & CEO/Customer

Service Coordinator

> Support president with executive level duties including

dealing with issues of a sensitive nature, board of

director meetings and minutes, planning coordinating and

execution of company functions, data collection and

distribution to executive team, calendar management,

travel management, create PowerPoint presentations, and

various executive clerical duties.

> Customer Service Coordinator to include answering phones

and dealing with customer issues one to one, following

up with mailing requested information to customers,

maintaining database of customers and customer history.

Relaying pertinent information to quality assurance team

and customer care team related to consumer complaints.

Built customer database from list of 1,000 to list of

12,000 over 2 years period. Handle insurance claims for

all consumer related issues. Create monthly consumer

history reports and yearly trends reports on data

collected from customer calls. Develop product specific

marketing brochures to utilize as marketing tools and

cross-marketing techniques with customers. Extensive

use of Goldmine Software.

> Support 8 departments with administrative support

including business development, foodservice marketing,

corporate marketing, retail sales, human resources,

retail marketing, sales, and quality assurance

departments. Support marketing and sales with consumer

promotions, human resources with development of employee

training programs and special events, business

development with coding and processing invoices.

> Creating PowerPoint presentations for several

departments.

> Generate reports, graphs, and charts, on various data.

> Data entry of financial information.

> Maintain all files on company information and general

filing system for President/CEO.

> Extensive use of Microsoft Word, Excel, PowerPoint,

Microsoft Outlook, Publisher in developing brochures,

mail merges for customer base, etc.

> Support Quality Assurance department with development of

forms. Accumulate data necessary for various charts,

graphs, and technical data necessary to pinpoint

problems areas.

> Support Public Relations with finding leads on

partnership marketing pairing our product and their

services (i.e.: Weight Watchers, Recipes.com,

FoodSource).

.

1998-2000 Restaurant Central/Sardine Factory

Monterey, CA

Executive Assistant to Owner

> Administrative support to owner, restaurant management,

and kitchen personnel.

> Bookkeeping on Quicken software for three companies,

print reports, and reconcile accounts on a monthly

basis.

> Generate letters of correspondence, memos, invitations,

layout of restaurant menus, tables, graphs, and programs

for functions and honorary dinners.

> Maintain proper filing systems for office records as

well as personal, confidential information.

> Set up meeting with various organizations and take

official minutes for distribution.

> Make travel arrangements including air transportation,

rental cars, and hotel.

> Assist with coordination of special events, dinners, and

functions for various organizations.

> Schedule appointments and maintain up-to-date calendar

of appointments, travel commitments, and meetings.

> Work independently in maintaining a smooth running

office and making sound judgment decisions in the

absence of owner.

> Supply accurate records of financial data and update

daily when necessary.

> Maintain restaurant recipe records for restaurant and

update as required.

> Accurate computer skills on Microsoft Word, Excel,,

Outlook, Quickbooks, and Calendars.

> Type dictation from Dictaphone.

> Submit medical/dental claim forms to insurance companies

for reimbursement and track status of claims.

1995-1998 The Lodge at Pebble Beach Pebble Beach,

CA

Administrative Assistant, Food & Beverage Division

> Administrative support for four restaurants and

restaurant managers, beverage manager, and room service

operations.

> Manage cash concessions tent during special functions.

> Prompt correspondence responses to guest comment cards

on a daily basis, composing letters of a sensitive

nature.

> Input and edit of all employee and management

confidential reviews.

> Food cost breakdown on all menu items determining cost

and profit.

> Accurate computer skills on Microsoft Work and Excel for

laying out charts, menus, tables, graphs, special

functions, and statistical date.

> Take meeting minutes for distribution to Food & Beverage

team members.

> Maintain accurate filing systems.

> Train all departments of postage system and maintain

mailroom security.

1994-1995 Auberge du Soleil Hotel Rutherford,

CA

Administrative Assistant to General Manager

> Administrative support to six key executives as well as

work directly for the hotel's General Manager.

> Dictation, computer input, filing, screening telephone

calls for all departments.

> Maintain accurate records of gift certificate tracking,

purchases and redemption's.

> Maintain accurate data of donations.

> Respond to guest comment cards for hotel and restaurant.

> PBX operator as needed.

> Maintain inventory on retail merchandise sold at hotel.

> Responsible for posting all outgoing mail and packages

utilizing a postage machine and current postal rates for

local and international mail.

1989-1994 VICHON Winery Rutherford, CA

Winery/Public Relations Secretary

> General winery correspondence.

> Monthly wine taxes and daily deposits.

> Payroll timecard calculations.

> Scheduling of winery tours and VIP events.

> Maintain up-to-date mailing lists for guests and

generate correspondence and invitations on to various

groups.

> Developed and implemented a Corporate Gifting Program

comprised of retail gift baskets sold to corporate

clients. Nurtured top 50 companies in the San Francisco

Bay Area to encourage regular retail sales.

Organization and maintenance of all filing systems

including wine competitions, group wine tasting, and

special events.

EDUCATION

1979 Graduate Vintage High School

1976-1981 Napa Valley College, Business Courses

COMPUTER & ADDITIONAL SKILLS

Microsoft Word, Excel

Outlook, Powerpoint

Lotus Notes

Quicken QuickBooks '99

PowerPoint

Several Database software programs

Typing 64wpm

Ten key by touch

Data entry 55 wpm

Customer Service

Project Management

Publisher Desktop Pub.

Visio

Goldmine 5.0 Database

Solomon Accounting

Word Perfect

HP 3000 Accounting

Raiser's Edge Non-Profit

Blackbaud Financial Software

Contact this candidate