Customer Service Manager
Resume:
Kimberly Mueller Objective
**** ***** ** ******* *** position that utilizes my many skills and applies my
Bakersfield, CA accounting experience.
93311
Klenhardt@rocketmail
.com
Employment History
Project Assistant/Client Service Administrator
November 06 - April 08 RBB Architects, Los Angeles, CA
Administer $45 million hospital expansion project including all
correspondence, meeting minutes and client contract negotiations
Computer tracked submittals and requests for information for
timely response
Followed up with state, local and fire officials to secure plan
approval
Processed invoices, purchase orders and project accounting
reports
Office Manager/Call Center Supervisor
April 2002 to June 2005 MMI, Fresno, CA
All aspects of business accounting, budgeting, procurement,
planning and sales
Hire and train new personnel in sales and record keeping
Heavy call volume with multiple incoming lines
Customer service and complaint team leader successful at
resolving 82% of claims
Contract Administration
January 2002 to April 2003 Twining Laboratories, Fresno, CA
Assist office manager in day to day functions and filing
Seek out new business and draft proposal for services
Provided cost accounting data to payroll for hours under
contract
Contract Administration
January 1996 to April 2001 Fog City Services, Pacifica, CA
Research and secure demolition jobs from proposal to contract
Full-Charge Bookkeeping through financial statements
Credit issuance and collections representative
Provided cost accounting data to payroll for hours under
contract
Administered drug testing policies
Procured new equipment
Education
January 2006 to June 2009 West Los Angeles College, Culver
City, CA
AA Liberal Arts (earned November 2008)
AA Psychology (earned June 2009)
President's Award Recipient for perfect 4.0 GPA for all
coursework
BA Sociology (earned June 2011)
Honor Member of Alpha Kappa Delta and AAUW
Outstanding Student - Betty Albright Scholarship Award Winner
Contact this candidate