Project Manager Engineer
Resume:
Steve Claude
Charo Parkway
Davenport, Florida
****.**@*****.***
Project Manager
Providing Consistent Project Leadership to Leverage Exceptional I.T.
Project Results
Outstanding record of highly focused, strategic project leadership.
Exceptional senior-leadership skills with talent for establishing and
communicating vision, developing strategy, executing tactical plans, and
motivating and empowering
teams and individuals to achieve remarkable, sustainable results
Demonstrated Strengths
8 years of combined Desktop Deployment experience as a Project Manager and
Technical Resource
Prince2 and ITIL conversant
Disciplined, Methodical, and Organized working approach
Creative and Innovative thinker who produces creative solutions to ensure
deadlines are always met
Strong Leadership and Motivation skills
Familiar with CMMI as a process improvement approach
13 years of combined technical and management based I.T. Experience
Highly proficient in MS Office and MS Project
Planning, Analysis, Coordination. and Problem Solving skills
Understanding of Balanced Scorecard Basics.
Proactive self-starter with high level of self initiative
Always customer focused
Flexibility - Embraces Change
Strong team player
Results Oriented
Freelance Project Manager
Jul2010 - Present
Working with various companies in the US and abroad on short term contracts
or ad-hock requirements. Helped several companies develop a project
business case. Helped design project plans for software implementations.
Led process improvement brain storming sessions. Created project library
and word templates for various clients. Supported other projects as part
of an administrative team.
Project Manager - Barnet, Enfield, and Haringey Trust (London)
Jun2009 - Jul2010
Project Manager responsible for rolling out XP to a user base of 5000
people. This involved several projects including a Printer Refresh
Project, Developing a Standard Build, a Roll-out to 5000 seats, a hardware
rationalization project, a server rationalization and a server
virtualization project. Led a team of between 8 and 28 people depending on
the phase of the project. Overall budget was 2M. The result of the
project was increased user productivity and increased network availability,
reliability, and upgraded support model.
Served as UAT Manager directly dealing with any issues from acceptance
criteria to champion user sign-off. Guided application packager
surrounding dependencies with the core build. Experience with application
assessment and remediation with regards to the Desktop Environment.
Successfully packaged over 200 applications. Familiar with change and
release strategies. Led the day to day running of the project including
System Architecture, UAT testing, Process Design, Process Flows, attending
Program Boards, minuting meetings, developing a project folder structure
and more. Instituted standard build and a standard list of applications
including Citrix, RiO 5, and Office 2007. Culminated in the successful
delivery of a new standard core build. Involved in setting up several
virtual servers using VMware (Windows 2008 R2) on HP DL380 G6 boxes.
Instigated planning and scheduling of data migrations from physical servers
to virtual servers. Produced Server rationalization and consolidation
plans based on user feedback, network analysis, and technical audits.
Acted as Senior Project Manager within the PMO. Provided critical path
analysis to maintain balance within the triangle of cost, time, and
quality. Created business cases, scope documents, and WBS from scratch.
Developed the project plan,
resource plan, and schedule to monitor overall project time lines,
milestones, tasks, task dependencies, resources, and
estimated completion dates. Identifying Risk and Issues and developing
mitigation plans. Developed the communications
plan and matrix, and intranet links. Supervised the development of the
user FAQ, and conducted user survey's regarding
ease of migrations. Followed Prince 2 principles and ITIL V3 standards.
Intimate knowledge of working within a resource matrix environment
including resource sharing, resource pooling, and resource scheduling.
Conducted interviews including, Deployment Engineers, Project Managers, PMO
Managers, Data Warehousing Specialists. Successfully completed all projects
while increasing staff productivity and network reliability.
Project Manager - Superior Associates Ltd. (London)
Jan 2009- Jun 2009
Successfully delivered an XP to Vista desktop migration of approx. 80
users. Ensured all project deliverable and scope was adhered to. Directed
the build process from initial build through UAT to sign off and into
implementation. Familiar with the USMT tools provided by Microsoft to
backup and restore user data and profile information. Designed the user
training schedules and communications. Created and maintained the Document
Library. Completed the full life cycle from scope to closure.
Project Manager - ICAEW (Milton Keynes)
Feb 2008 - Dec 2008
Managed the coordination and successful implementation of a new call center
using Sage CRM. Created and maintained all project plans using MS Project
2003. Developed yearly reusable plan to collect annual fees. Worked as
part of a committee
to develop a Knowledge Base solution for call handlers. Instrumental in
setting up yearly resource plans for the Applications and Web Development
teams. Adhered to all in house developed Project Management tools based on
the principles of Prince2
Project Analyst - Virgin Media (Hook/UK Wide)
Jul 2007 - Dec 2007
Developed processes and forms for information gathering prior to a major
migration project. Acting as Profiling Lead, collecting important details
at every level for 13,500 Users UK Wide. Maintained a Sharepoint site with
all the collected
data. Conducted data cleansing exercises and receiving sign offs at all
levels. Reported directly to the Program Manager.
Project Manager - Lantec UK Ltd. (Luton)
Apr 2007 - Jul 2007
Completely responsible for 3 multimillion pound projects revolving around a
move from OS2/Warp to XP for a major
banking company for approximately 5000 seats. The 3 projects consisted of
a Desktop Roll-out, a Printer Roll-out, and a Networking Upgrade. Led a
team of approx. 100 field engineers. Executed all aspects of projects from
initial bid through to completion and shut down. Oversaw all new business
into the company. Analyzed Bid Reviews, Logistics, Service Delivery
Models, Resourcing, and all other aspects for delivering projects on time
and on budget. Developed and streamlined several control logs and
procedures.
Project Coordinator - Unisys Corp. (Milton Keynes)
Jan 2007 - Apr 2007
Initiated a server discovery for a project consisting of replacing and
consolidating NT4 servers with IBM Blade Servers. Maintained and Updated
Risk and Issue Logs and project plans using MS Project. Completed
competent submission of change requests.
Project Manager - Vinci Plc. (Hemel Hempstead/UK Wide)
Sept 2006 - Jan 2007
Implemented a new AD domain and Exchange Environment. Instigated the
complete campus change over from Windows
2000 to XP. Liaised with trainers on a daily basis to coordinate training
at approx. 60 different sites. Responsible for all
Project Controls. Created, maintained, and updated Project Plans with MS
Project 2000. Controlled every phase of the migration from planning to
post migration. Chaired Lessons Learned and Pre and Post Migration
meetings. Completed a
roll-out of approx. 3000 users replacing existing Novell and Group-Wise
with AD and Exchange.
Project Manager - Freshteam Services Ltd. (Stevenage)
Jan 2006 - Sept 2006
Managed a team of 60+ engineers and project staff. Supervised all aspects
of the project including delivery and closure. Developed all planning,
budgeting, invoicing, reporting, and scheduling for a very aggressive
retail store refit. Successfully refit over 7000 lanes in 3 months.
Earlier Career
Jan 2005 - Oct Service Planner Centrica
2005
Apr 2004 - Dec Deployment Analyst/Project Cable and Wireless
2004 Coordinator
Sep 2003 - Mar Project Coordinator Deutsche Bank
2004
Jul 2003 - Sep Rollout Tech Morgan Stanley
2003
Sep 2002 - Jul EPOS Engineer Computer Centre
2003
Dec 2002 - Feb Rollout Tech Mid Essex Trust
2003
Nov 2002 - Dec 2nd/3rd line support Ocado.Com
2002
Sep 2002 - Nov Rollout Tech KPMG
2002
Jul 2002 - Sep Lead Migration Engineer Ortho Clinical
2002 Diagnostics
Feb 2002 - Jul Lead Site Engineer Equant
2002
Sep 2001 - Jan Team Leader Global Asset Recovery
2002 Services
Aug 2001 - Sep 3rd line support Daimler Chrysler
2001
Jun 2001 - Aug Problem Manager Compaq
2001
Apr 2001 - Jun Systems Engineer Binney & Smith
2001
Feb 2001 - Apr Rollout Tech Berwin Leighton
2001
Aug 2000 - Feb Desktop Support Engineer Price Waterhouse
2001 Coopers
Oct 1999 - Aug Network Support Global Asset Recovery
2000 Services
June 1999 - Oct Systems Support British Airways
1999
Dec 1998 - Jun Support Analyst Estee Lauder
1999
Sep 1998 - Dec Rollout Tech Rail Track
1998
Jan 1998 - Sep Desktop Support Global Asset Recovery
1998 Services
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