Customer Service Project Manager
Resume:
Kenneth Maki
Phone: 602-***-****
Vallejo, CA 94589
Email: ******@***.***
Profile: Self-motivated, efficient Project Manager with over 20 years
experience in construction management. Expertise in infrastructure, quality
and teamwork. Excellent organizational skills with emphasis on timeline,
scheduling and costs. Problem solver, able to analyze and implement
solutions is looking for a leadership position in the multi-family,
commercial, or residential construction industry.
HIGHLIGHTS OF QUALIFICATIONS
Materials & Cost Turn Key Construction Environmental Impact
Estimating
Project Design Permitting Budgets
Contracts Scheduling Read Blueprints
Project Building Codes, Sub-Contractor Management
Manager-Superintendent Regulations
Microsoft Project
Selected Achievements
I diagnosed production pace was too slow, caused by delays in construction
and causing loss of revenue. I analyzed the schedule and with strategic
planning and problem solving skills, succeeded in accelerating production.
Impact: The job came in $660,000 under budget and 6 months ahead of
schedule.
Starting a remodeling business was my goal in life. Working hard to build a
reputation for myself, I achieved starting and operating a successful
remodeling business for more than 13 years.
By gaining the respect and confidence of the subcontractors I was able to
accelerate the production schedule, alleviating delays in construction and
loss of revenue. I increased production to completing a building a week.
Impact: Successfully completed the project ahead of schedule.
Wind had caused damage to site fencing and was going to cost the company
$20,000 in repairs. I diagnosed the problem and persuaded the subcontractor
that the installation was done incorrectly. Impact: Ultimately succeeded in
saving the company $20,000 in lost revenue.
A city code violation had been committed by the sales team. The city was
going to make the company tear the house down at a cost of $75,000 to
rebuild. I persuaded the city to allow us to continue building with some
design changes I implemented. Impact: We were able to continue building the
house with no construction delays, or loss of revenue for a savings of
$75,000.
Succeeded in getting one of my kitchen remodels shown in a feature column
of the local newspaper. Impact: Public recognition and visibility of my
work.
Although only with the company a short time and seeing potential
advancement with a new company, my achievements proved to the owner that I
was capable of handling more responsibility. Impact: I was promoted from
Assistant to Lead Superintendent within 3 months of being hired.
TECHNICAL APPLICATIONS
Word, Excel, Quick Books
EDUCATION
University of Phoenix, CAPM Degree
Certification Home Inspection - Arizona School of Business and Real Estate
Class B-General Contractors License - State of California (inactive)
Kenneth Maki
221 Newell St.
Phone: 602-***-****
Vallejo, CA 94589
Email: ******@***.***
OBJECTIVE: A leadership position in construction project management with
oversight of projects from start to completion.
PROFESSIONAL EXPERIENCE
Alliance Residential Phoenix, AZ 2007 - 2008
Company
Superintendent
. Supervised construction of a $38M, 264 unit apartment complex. From site
work, underground construction, framing, utilities, to finish and turn
over. With two assistant superintendents.
. Responsible for the daily tasks of setting up and following through with
inspections for Building, Engineering, Structural, Fire code, OSHA
compliance, and general safety. Supervised all the trades as to tasks and
scheduling.
Opened the jobsite, directed the trades as to the days workload,
confirmed the previous days inspection items were complete and
ready for inspection, scheduled the next days inspections. Problem
solved any issues that arose. Updated the schedule and reported
back to my superiors
Palacia Homes Tempe, AZ 2006 - 2007
Project Manager
. In charge of the construction and customer service of 330 new homes in
three housing Tracts. With one Assistant Superintendent
. This included work from site preparation, off site work including
utilities, construction of the homes, through homeowner occupation.
Acquired the permits and utility services. Reported production progress
directly to the owner.
On a daily basis, checked scheduling, updated as needed. Met with
the sales staff and coordinated the new housing starts. Set up
assistant with daily tasks, and made sure he was following the
schedule. Performed inspections, met with city inspectors and did
inspections. Met with homeowners for pre construction, new home
walkthroughs, and customer service. Coordinated with
subcontractors as to daily work and upcoming starts.
Turner Dunn Homes Phoenix, AZ 2005 - 2006
Superintendent
. In charge of 196 new homes in two housing tracts.
. Included site preparation, off site work including utilities, permitting;
plan checks and supervision of the homes' construction. Acquired the
permits and utility services. Reported production progress directly to the
owner. Performed plan checks, met with engineers, city planning, and
subcontractors.
On a daily basis, checked scheduling, updating as needed. Met with
the sales staff and coordinated the new housing starts. Met with
homebuyers for pre-construction meetings. Set up my assistant with
his daily tasks. Performed my inspections, and met with city
inspectors. Performed new home walkthroughs, and customer service.
Coordinated with subcontractors as to daily work.
KLM Construction Vacaville, CA 1991 - 2005
Owner
. In charge of the complete operation of a Remodeling business.
. Acquired clients, met with clients to discuss upcoming work. Bidding and
design of prospective jobs performing or subcontracting work out.
Coordinated inspections. Accounts payable and receivable and related
company books. Set up customer service and completed jobs to clients'
satisfaction.
Communicated with clients, coordinate workload, subcontractors,
and scheduling. Checked jobs in progress. Accepted material
deliveries.
Contact this candidate