Customer Service Human Resources

KEVEY M. SHELTON

**** ****** ***** ? Stone Mountain, GA 30083 ? 678-***-**** ?

*****.*******@*****.***

Summary of qualifications:

. Five years of customer service experience and excellent customer

service skills.

. Experience in data entry and ten key.

. Strong communication skills both verbal and written.

. Ability to manage and solve complex issues and problems.

. Exceptional conflict management skills and ability to lead across a

functional team.

WORK EXPERIENCE

Little Whispers Daycare

Stone Mountain, GA

Lead Administrator/ Human Resources. March 2010- April 2011

. Performed administrative functions such as payroll, benefits, and

insurance.

. Developed curriculum for children ages 1 to 5 years old.

. Prepared individual academic and activity progress records for all

students.

Assurant

Client Service Representative February 2010- March 2011

Duluth, GA

. Consulted with clients about various home owners' insurance policies.

. Verified policies and if uninsured, placed lender insurance policy on

homes.

. Assisted clients with claims and disputes on policies.

. Processed payments concerning various policies.

Reader's Digest Stone

Mountain, GA

Lead Field Service Representative, June 2008- January 2010

. Managed a team of field representatives, with establishing and

maintaining new accounts.

. Performed human resource activities such as billing and benefits.

. Coordinated events within the work environment to promote a team

atmosphere.

Bank of America Conyers, GA

IT Helpdesk, August 2007- May 2008

. Direct contact for bank employees in all bank policy and procedure

matters.

. Assisted bank employees in customer disputes.

. Updated client and employee files.

Delta Airlines Atlanta, GA

Human Resources, August 2005- August 2006

. Assisted employees with managing their benefits and payroll.

. Compiled employee data, researched and reviewed customer and employee

disputes.

. Handled new employee paperwork.

EDUCATION

Bethune-Cookman College

Daytona Beach, FL

Bachelor of Science Degree in History, June 2003

Activities: Pride Marching Band, member

Centennial Project, facilitator (organized, conducted, and transcribed

interviews, also prepared presentation for institution for centennial

celebration)

COMMUNITY ACTIVITIES & AFFILIATIONS

CHOICES Mentoring Group, Founder

. Work with at risk youth males to achieve academic and social

excellence.

Prince Hall F&AM, Member

. Coordinate various community service events to assist the community

(i.e. food drive school supply drive, neighborhood clean up

Contact this candidate