Customer Service Manager

John R. Henneke **** West Bruce Avenue Santa Ana, CA 92703 Phone: 714-***-****

E-mail: ****.*******@***.***

I have several years experience in retail motorsports industry. I have customer service

experience selling parts accessories and have technical experience repairing motorcycles,

ATVs, and JetSkis. SALESPERSON, PARTS, 5 years experience PARTS MANAGER, 5

years experience TECHNICIAN- MOTORCYCLE, ATV, PERSONAL WATERCRAFT, 5 years

experience

Experience: Job Title:WARRANTY MANAGER Employer:ORANGE COUNTY

MOTORSPORTS, SANTA ANA, CA Dates:8/05 to 6/09 Duties:Kawasaki, Suzuki, Victory,

Triumph Moto Guzzi dealership. responsible for all aspects of service warranty

administration prepare and file on-line warranty claims. store warranty parts return to mfg as

requested. cashier warranty repair orders and reconcile claim payments using Lightspeed.

fill in as service advisor when needed. Job Title:WARRANTY MANAGER Employer:HAHM

MOTORSPORTS, Anaheim, California Dates:1/03 to 2/05 Duties:Kawasaki, Suzuki, Honda,

Yamaha, Polaris & Arctic Cat dealership. responsible for all aspects of service warranty

administration: prepare and file on-line warranty claims. store warranty parts & return to mfg

as requested. cashier warranty repair orders. Job Title:CUSTOMER SERVICE REP.

Employer:AMERICAN SUZUKI MOTOR CORP., Brea, California Dates:5/02 to 12/02

Duties:answer customer service calls in motorcycle technical services call center. provide

resolution to customer complaints. provide information to customer inquiries. Job

Title:PARTS COUNTERPERSON Employer:ORANGE COUNTY HONDA, Orange,

California Dates:11/99 to 5/01 Duties:provide customer service in the parts dept. answer

phones. ship & receive parts. greet customers entering store. sell parts at the counter.

assist parts manager with maintaining parts inventories and placing part orders.

Job Title:MANAGER, PARTS DEPARTMENT Employer:BEACH KAWASAKI, Garden

Grove, California Dates:11/97 to 9/99 Duties:responsible for all parts dept functions: answer

phones. respond to inquiries. place orders. greet customers. sell parts & accessories.

process warranty claims. Skills:TECHNICIAN, SALES, CUSTOMER

SERVICE, CASHIER, DATA ENTRY, SHIPPING RECEIVING Education:A.A. degree in

Small Business Management, Santa Ana College, Santa Ana,CA course in Jet Ski repair,

Kawasaki Motors Corp, Irvine, CA course in motorcycle repair, American Honda Motors,

Gardena, CA propulsion engineering engineman schools, U. S. Navy, Great Lakes, IL CA

Drivers M (motorcycle) License Class: Additional I have worked in the retail motorsports

industry for years as Comments:parts counter salesperson, parts manager, technician,

service writer, service manager and warranty manager. References:Available on request

Contact this candidate