Customer Service Sales

MS TERRY ALFONSO

*** *** ***** **, *******, TX **336 • 281-***-**** • *************@***.***

OBJECTIVE

Seeking a challenging accounts receivable career that allows me to contribute my skills

and experience in maintaining an organization's bottom line. Organized, reliable, skilled

and motivated to succeed. Looking to utilize my customer service prowess, excellent

communication and interpersonal skills, high speed data entry talents and organizational

ability.

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WORK HISTORY

Accounts Receivable Analyst Houston, TX 77067

Disa, Inc Aug 2008 to May 2011

(Started 01/08 for this company as a temp/contractor under The Hire Authority)

Responsible for the collection of outstanding invoices for corporate drug testing

accounts; accomplished by calling, emailing, faxing or mailing assigned customer list;

Built and maintained relationships with multiple departments, including client services,

sales, distribution, accounts payable and remote service centers to assure correct billing to

all customers and to solve disputes; noted all actions in Great Plains system, as well as

company’s DisaWorks system; processed monthly credit card payments in auto pay

system; researched cash misapplication, billing errors, and short payments, then initiated

steps to make corrections or collect balances; processed credit and debit memos, as well

as refunds; maintained customers within credit terms.

Monthly A/R grew from $2 million to over $6 million in 3 years

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Maintained DOS of less than 50 days, less than 3% of total A/R

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Maintained “exceeds expectations” on personal work reviews

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Personally responsible for answering billing phone line as well as maintaining

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billing email box.

Submitted idea of phone credit card payments, which was in the process of being

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implemented.

Accounts Receivable Coordinator Houston, TX 77067

Hapag Lloyd America Jun 2006 to Jul 2007

Primarily responsible for the collection of outstanding invoices; accomplished by calling,

emailing, faxing or mailing assigned customer list; applied cash to accounts; Built and

maintained relationships with multiple departments, including sales, documentation,

exports, imports, equipment and transportation to assure correct billing to all customers;

noted all actions in SAP system; researched cash misapplication, billing errors, contract

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rating disputes, and short payments, then initiated steps to make corrections or collect

balances; maintained customers within credit terms; posted payments against open

invoices, as well as applying credits to accounts.

Reduced DOS +60 from 8% to 3%

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Increased collection amounts by 25%

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• Fewest number of customer write-offs on A/R team

• Heavy research into reasons for customer objections to payment

• Managed hundreds of customer accounts simultaneously

Credit Analyst Houston, TX 77067

DHL Express Feb 1990 to Jan 2006

Performed collections and obtained payment on assigned list of global/national accounts.

Prepared and processed daily refunds, adjustments (included assigning general ledger

codes), credit card payments, chargebacks, check-by-phone payments, and write-offs.

Escalated problem accounts promptly to outside agencies when all other methods were

unsuccessful. Made decisions to escalate accounts to management for credit suspension

when warranted, as well as directing sales reps to visit with customers when credit

suspension was imminent; Worked closely with management and sales to research

disputed invoices and short payments, due to incorrectly rated contracts, data entry errors,

erroneously invoiced items, and lost or delayed shipments. Assisted in inbound call group

setting, answering up to 100 calls per day from customers and sales, answering questions

regarding rates, ship times, billing problems, shipping errors, tracking and tracing

shipments, international shipping regulations, including duty/vat issues, and much more.

Also worked in high production data entry for several years, as well as the mailroom,

billing, and adjustment departments.

Maintained +60 DOS under 5%

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• Multi-time winner of monthly accounts receivable "best numbers" report

• Expert researcher into account issues, leading to quicker payment by customers

and a lower DOS.

• Pulled D & B reports to research customer credit-worthiness, assisted in setting

credit limits

• Fourteen "exceeds expectations" yearly reviews

• Assisted sales teams of 10-12 people each in 3 different parts of the country

simultaneously.

• Multiple written commendations from sales and customers regarding great

customer service and "a job well done"

• Four promotions in 5 years

SOFTWARE/SYSTEM SKILLS

Utilized several "employer specific" accounting systems, as well as other well known

hardware and software. Alpha/numeric data entry keying tested at 14,000 KPH and

above, with 99-100% accuracy.

Great Plains

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SAP

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IBM Mainframe

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AS400

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Windows

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Outlook

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Excel

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Word

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Internet, Intranet

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Chase Receivables Edge

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Also have experience in Accounts payable and billing

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