Customer Service Engineer

ROBIN J. McCORMACK

**** ***** ***** ****

Vadnais Heights, MN 55127

C: (651) 308 - 8587; H: (651) 762 - 8587

email: abhd68@r.postjobfree.com

For your company to achieve its financial goals, use my technical &

customer support abilities.

PROFESSIONAL EXPERIENCE

OfficeTeam (contract); St. Paul, MN; Application Engineer 05/11 -

05/11

Generated high-quality solutions for statement and print-on-demand

customers of Apex Print Technologies. Translated concepts into images

using Windows 7 & other on-line programming tools. Demonstrated

attention to detail, and used senior-staff feedback to modify designs.

Worked with other staff to identify & solve processing-related

issues. Tested and participated in the installation of new programs.

Documented existing processes, acquired new skills, and improved

existing skills.

TCF Bank; Minneapolis, MN

Electronic Banking Specialist/Cash Management Services 03/08 - 09/10

Responsible for operational and technical support of Commercial

Banking customers, software, & Commercial Electronic Banking services

- Executed Cash Management services on behalf of commercial customers;

supported multiple web/PC-based software applications; resolved

Commercial Banking software-related issues for both commercial

customers and internal TCF departments; and answered inquiries

regarding commercial checking accounts & other bank-related products

and services. All customer phone calls were professionally handled.

Help Desk Specialist I 03/07 - 03/08

Responded to internal customer requests which included - Assisted with

various systems' password resets; identified, researched, & resolved

technical problems using Windows XP and Active Directory; monitored

the system's ATMs; and appropriately answered, escalated, & routed all

additional technical questions. All tasks & hours were documented

using Unicenter ServicePlus Service Desk (USD) software.

Spherion (contract); St. Paul, MN; Customer Service Representative 12/06

- 03/07

Provided service to customers with in-bound questions concerning gift

cards serviced by eFunds. Questions related to initial value loads,

current balances, activating/closing personal accounts, replacing

lost/stolen cards, & following up with existing customer requests.

J.C. Penney; Maplewood, MN; Customer Service Associate/Service Corridor

12/05 - 09/06

Responded to customer requests including - Assisting customers to

place, receive, & return catalog orders using PCs and/or POS devices &

networks; answering/routing in-bound phone inquiries to specific

departments; and was responsible for opening/closing department

registers.

Randstad NA Employment Group (contract); Bloomington, MN; Talent/Test

Grader

State Achievement Test Grader for Harcourt - From 3/05 to 5/05, graded

New Mexico (Science) & Hawaii (Math) tests; From 5/04 to 7/04, graded

Nevada (Science) & Massachusetts (Reading) tests.

Masterson (contract); St. Louis Park, MN; Customer Service Representative

11/04 - 01/05

Software Support Representative for Digital River. Provided customer

service for in-bound customer phone inquiries regarding end-of-year

business, & answered/escalated any technical questions regarding

products, including Norton Antivirus.

Primerica Financial Services; Division Representative; Woodbury, MN 03/03

- 10/05

LAH licensed/MN mortgage originator. Client-related work included -

Analyzed clients' current financial situation and developed solutions

to allow clients to become debt-free sooner; personal follow-up was

later scheduled with clients. Administrative work included -

fulfilled state licensing requirements; attended financial education

meetings with senior staff, and addressed personal goals.

Provell (aka Damark International); Programmer/Analyst; Minnetonka, MN

05/00 - 12/02

Technical and Customer Support for the company's buying club renewal

process - Designed, developed/modified, debugged, & verified test

results of PVCS-stored C++ programs, PL/SQL scripts, & Korn shells on

an HP-UX (UNIX) platform; developed/updated queries of the ORACLE 7.0

SQL database; assisted other staff resolve questions/issues; &

provided 24-hour on-call problem resolution of Autosys-initiated

tasks. All work was performed on HP9000s using Windows 2000.

Additional Positions/Job Titles Held:

Systems Specialist; The Hospital Health Plan Corporation; Indianapolis,

IN; 1 yr, 3 mos

Systems Engineer; Electronic Data Systems (EDS), Kokomo, IN; 3 yrs, 10

mos

Applications Programmer; Purdue University, West Lafayette, IN; 2

yrs, 3 mos

Mathematics Tutor; Mahtomedi School Corporation; Mahtomedi, MN 2

yrs, 10 mos

EDUCATION & TRAINING

A.S., Computer Science Purdue University West Lafayette, IN

B.S., Mathematics (minor-Spanish) Purdue University West Lafayette, IN

CSCI 2011/2012 (C++) Century College White Bear Lake, MN

UNIX/C/C++ Certification University of Minnesota Minneapolis, MN

A 320-hour, 80% hands-on program that included:

. UNIX architecture, file system, system utilities, and system

administration, UNIX system installation, and UNIX shell scripting

(Korn & Bourne shells)

. 'C' (some C++) Application Programming within a UNIX environment

. Full-Screen Text Editing using the vi editor

TECHNICAL SKILLS SUMMARY

Operating Systems: Windows 7/XP/NT/2000ME/98, UNIX/HP-UX, MVX/XA/ESA,

DOS/VSE 2.3.2, VM/CMS, MS DOS

Hardware: IBM-Compatible PCs, HP LaserJet Network Printers, IBM

Mainframes 30XX & 43XX, Tandem 2000, CDC 6500/6600

PC Applications: Outlook, MS Word, MS Excel, Windows Active Directory,

Omniformat, Visual C++, DOC1

Software: COBOL, JCL, SQL, PL/SQL, C++, UNIX Shell Programming, PASCAL,

PL/I, FORTRAN, ASP, RAMIS

Other Applications: CICS, TSO/ISPF, FILE-AID, Autosys,

Easytrieve/Plus, ACF/2, Top Secret, vi/ed editors (UNIX),

PVCS, RogueWave, BIMEDIT

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