Customer Service High School

Location:

Posted:

June 06, 2011

323-***-**** *****.********@***********.***

JESUS GONZALEZ

CAREER OBJECTIVE

Seeking a challenging position in a dynamic environment that focuses on

Building strategic relationships with clients and promotes customer satisfaction

while achieving personal and company goals.

W ORK OF E X PERI ENCE

2007 Present, Casa Linda Furniture Inc. Los Angeles, California

Customer Service Representative

• Assisted customer with service, warranty, and claim issues on the phone

and in person

• Prepared delivery, truck, and service sheet reports on Microsoft Word and

Excel

• Schedule appliance and furniture service requests with manufacturing and

professional repair companies

• Analyzed and maintained inventory control on furniture and goods being

brought in to warehouse for repair or exchanges

• Coordinated return authorizations for damages on incoming goods with

the manufacturing companies

• Handled 50+ calls per day in a inbound warehouse office with about 10

representatives

• Trained incoming part time and full time personnel on customer service.

EDUCATION

[2009] [Garfield Adult School] [Alhambra, CA]

[High School Diploma]

• [Successful completion of High School Diploma]

SKILLS AND EX PERTISE

[Superior motivated Customer Service professional. Able to respond to a high volume of customer

Calls in a fast paced environment, with minimum or little supervision. Strong verbal, written, and

Listening skills. Comfortable interacting with all levels of the organization and public. Able to

Negotiate and problem solve quickly, accurately, and efficiently. Adapt at multitasking. Committed to

the most noticeable quality and excellence.]