Manager Active Directory

Leonard Mancha

El Monte, Ca.

Cell: 626-***-****

********@*****.***

Professional Summary

Seeking employment for the position, Help Desk / Software Support

Analyst, where I'm able to utilize my knowledge and experience to the

benefit organization.

. Supporting 10,000 plus clients at USC Medical Center with HW & SW

issues.

. Supporting 10,000 plus clients for the City of San Diego with HW &

SW issues.

. Supporting 5,000 plus clients at Time Warner with HW & SW issues.

Technical Skills

Remote Tools: Altiris, VNC, Remote Assistance, Proxy

Master

Ticketing System: Clarify, Foot Prints, HP Service Manager,

Track-It, Magic, Remedy

Operating Systems: Windows XP, Windows Vista, Windows 7

MS Office Applications: 2003, 2007, 2010

Network and Local Printers: Minolta Konica, Lexmark, HP, IBM, Kyocera

Telephony: Cisco, Avaya, Nortel, NEC

Additional: Active Directory, Kronos, SAP, Mainframe

Experience

03/2011 - 4/2011

USC Medical Center Los Angeles CA.

(contract)

Help Desk Analyst

. Supporting 10,000 plus clients with Hardware/Software issues in a

call center environment.

. Technologies supported/utilized: Cisco systems, FootPrints, AD

Manager, USC Directory

eTenet, AdamWeb, PBar, PharNet, AppBar,

PowerChart, Scheduling, SurgiNet,

MS Office 2007, Windows XP Platform.

En Pointe Gardena, CA 07/2010 - 01/2011

Help Desk Engineer (contract)

. Supporting 10,000 plus clients for the City of San Diego with

Hardware/Software issues in a call center environment.

. Technologies supported/utilized: Clarify Remote Desktop, Altiris,

Active Directory and Wiki/Share Point, OneSD, CityNet, Service

Catalog, PTS, ArcMap, E1472, Mainframe, Simpler, Cipres, E-Pay,

Printers, Plotters, Blackberries, MS Office 2007, 2010, Windows XP,

and Windows 7.

Time Warner Cable El Segundo, CA 12/2009 - 01/2010

Help Desk Technician (contract)

. Supporting 5,000 plus clients with Hardware/Software issues in a

call center environment.

. Technologies supported/utilized: Avaya system, Foot Prints, VNC,

Remote Administrator, Share Point, VPN, Active Directory, Kronos,

PeopleSoft, Issue Track, Orange Tools, Rumba, Iris, MS Office 2003,

2007, and Windows XP Platform.

Cedars Sinai Medical Center, Century City, CA 11/2009 - 12/2009

Help Desk Technician (contract)

. Supporting 2,000 plus clients with Hardware/Software issues in a

call center environment.

. Technologies supported / utilized: HP Service Manager, Centricity,

CARS, WEB - VS, Handheld Scanners, Rolling Workstations, Password

Quest, Midas, Alab, Active Directory, Knowledge Base, MS Office

2003 and Windows XP.

Time Warner Cable, El Segundo, CA 10/2008 - 12/2008

Help Desk Technician (contract)

. Supporting 5,000 plus clients with Hardware/Software issues in a

call center environment.

. Technologies supported/utilized: Avaya system, Track-It (Numera),

Intranet, Kronos, LMS, Citrix, Java, Peoplesoft Iris, Report

Viewer, Issue Track, VPN, Check Point, Webinar, Rumba, VNC, Remote

Administrator, Active Directory, TCP/IP, Share Point, HP network

local printers, MS Office 2003, MS Communicator, and Windows XP

platform.

Bally Total Fitness, Norwalk, CA 05/2008 - 08/2008

Help Desk / Deskside Support (contract)

. Supporting 2,000 plus clients with Hardware/Software issues in a

call center environment.

. Provided desktop field support to end users, completing open

service tickets issued by Help Desk; performed SW upgrades,

break/fix, etc.

. Technologies supported/utilized: Magic, Thin Clients (3360),

(3125), local and Network Printers, Unisys, Kyocera 3900, HP 4250,

VNC, Shadow-Taskbar, MMC, TCP/IP, VPN, Active Directory, Kronos,

Adobe Acrobat, AS/400 Citrix, Web- Interface, Blackberries, iMAC,

Handheld Scanners, MK 9540 / MK941, Eltron card printers, Star TSP

receipt printers, Welch Allen Check Scanner 8300, cash drawers,

POS, MS Office 2003, Windows 2000 and Windows XP platform.

Department of Homeland Security, Pasadena, CA 01/2008 - 03/2008

Technical Support Specialist (contract)

. Supported 200 plus clients in a call center environment, and

provided Desktop/Deskside support with Hardware and Software

issues.

. Set up new users to network printer, connecting to local drives, MS

Office 2003, imaging, TCP/IP, break/fix, troubleshooting, and

Windows XP platform.

Metropolitan Water District, Los Angeles, CA

06/2007- 11/2007

Help Desk Support Technician (contract)

. Supporting 2,200 plus clients in a call center environment.

. Technologies supported/utilized: Remedy, Windows Vista, Network and

local HP printers, Remote Assistance, Proxy Master, Adobe Acrobat,

Wininstall, Maximo, networking, analyze application, Intranet,

Symantec, EFAX, Virtual PC, FTP sight, VPN, Office 2000, Office

2007, Windows XP and Windows Vista platform.

Contact this candidate