Customer Service Data Entry

DEEDRA HASKINS ___

** ****** **** **** *******, Texas 77582 Phone: 936-***-**** Email: **********@*******.***

DATA ENTRY

Office/Customer Service Representative/Administration

Objective:

Seeking a data entry operator position with leadership responsibilities in database software, spreadsheet

software, and word processing software.

Summary:

A growth-oriented and high talented data entry operator with a strong background in Microsoft Office

(One note, Outlook, Tools, Publisher, Presentation Software (Powerpoint, Flash), and Database software

(access, oracle), Email Software (Outlook), Spreadsheet (excel), Word Processing software (Word, word

processing, word perfect), Internet Browser (explorer, firefox), computer programming, and copy

machines, Peripheral devices (scanners, printers, fax machines,. Self-motivated; able to set priorities and

implement decisions to achieve short term and long terms goals. Have the ability to handle multiple

assignments in high pressure atmospheres. I have five years experience in this domain as well as

communication (both oral and written) and leadership skills.

Job Skills:

Professional demeanor

Adaptability and tolerant to stressed situations

Strong attention to detail

Organization and multi-tasking

Creative thinking

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PROFESSIONAL EXPERIENCE

BRITISH PETROLEUM (contracted through Kelly Services) 5 /2010 -12/2010

Data Entry Operator II/CSR

Data Entry: Entered medical information into spreadsheet for employees and contractors that was injured

in the oil spill cleanup including doctor, treatment given, and outcome. Entered employee and contractor

evaluations into database. Maintained document control and excel. Labeled folders and filed employee

information in file drawer. Copy machines: shrinking, enlarging, and double siding. Filing,faxing.

Customer Service: Submitted caller information into call center database for routing and response and to

generate email message pertinent to their concerns. Reported update status to public related to the Gulf of

Mexico oil spill. Dealt with irate and threatening callers. Document and relay information regarding oil

sightings, wildlife in distress, and waste management to appropriate department to dispatch clean-up and

wildlife rescue crews. Assisted customers in proposing their suggestions to Alternate Response

Technology to solve company’s challenges related to stopping flow of uncontrolled oil well and cleaning

the environment. Help callers apply to make products, services, and equipment available for corporate

use. Assisted reporting of alleged fraud, personnel issues with contractors and claim problems. Use

personnel accountability unit database to update employee and contractor emergency contact information

and to confirm their safety during hurricane or other severe weather. Served on deployment team to

relocate response center if safety concerns became pressing.

EXXON MOBIL (contracted through Kelly Services) 8/2008 -9/2008

Human Resources

Legal Department: Handwrite document transmittal forms. Label folders for legal documents. Filed and

sorted legal documents. Searched for documents that needed to be placed in the correct folders. Placed

boxes on shelves in alphabetical order. Faxing, Copying machines (shrinking, enlarging, double-siding).

TEXAS DEPARTMENT CRIMINAL JUSTICE 6/2006 - 6/2008

Correctional Officer

Security: Maximum security. Provided public safety. Transported offenders. Maintain timely counts,

security checks, and daily inspections. Performed use of force. Filled out daily paperwork and injury

reports. Wrote cases. Two-way radio. Escorted offenders to medical, education, church, disciplinary, and

chow. Worked control room. Prepared and turned in documentation due to lieutenant daily. Monitored and

supervised offenders while at work. Faxing, Copy machines (shrinking, enlarging, double-siding).

MET HEADSTART 12/2003 - 2/2005

Teacher

Education: Planned and conducted daily curriculum. Developed and implemented lesson plans, special

projects and exercises to increase dexterity, alertness and coordination. Implemented progress summaries.

reports screenings and assessments. Monitored children while at play. Planned and prepared holiday

parties for children. Copy machines: shrinking, enlarging, double-siding for special projects and

presentations. Faxing.

CORRECTIONS CORPORATION OF AMERICA 1/2001 - 2/2002

Correctional Officer

Security: Maintain booking procedures. Finger printed and screened individuals. Entered individual

information into system. Inventory inmate property. Worked master control room. Wrote incident reports,

cases and maintained security checks and formal/informal counts. Two-way radio operations. Faxing,

Copy machines (shrinking, enlarging double-siding).

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EDUCATION

LEE COLLEGE, Baytown, TX. 8/2004 - 1/2007

Education/ Computer Information Systems

WAYNE STATE COLLEGE, Wayne NE 8/1992 - 5/1995

Business Administration

PRATT COMMUNITY COLLEGE, Pratt, KS 8/1990 - 5/1992

Business management

AAS Business Management

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