Customer Service Representative

OBJECTIVE:

I am seeking a position where I can develop, excel, and give my best to my

employer.

EDUCATION:

Kaplan College, Sacramento, CA,

Diploma in Computer Support Technician, 2/2010

ACCOMPLISHMENTS:

Proven ability to diagnose, troubleshoot, and resolve technical problems.

Quick learner with strong working knowledge of software, hardware,

networking, operating systems, and security applications.

Outstanding communication skills.

PROFESSIONAL SKILL SUMMARY:

Operating Systems: Windows 2000/ME/XP/Vista/2003 Server/2007 Server, Mac OS

X, Linux

Software Applications: MS Office 2000/XP/2007 (Word, Excel, Power Point,

Access), Norton Utilities, Norton Ghost, Norton Partition Magic, Outlook

Networking: LAN/WAN, TCP/IP

Languages: HTML, XML, PHP, AJAX, JavaScript

Basic Web Design Principles

PROFESSIONAL EXPERIENCE:

Data Support Technician, Verizon Wireless, Rancho Cordova, CA

4/2004- 2/2009

Resolved customers issues regarding voice and data services and Broadband

Internet connection using Windows Server 2003. Assisted customers with

installing and uninstalling Verizon software and updating drivers as

necessary; setting up tethered modem connections; text and picture

messaging problems, as well as mobile internet for all devices including

PDA/Smartphones also using Windows Server 2003; escalated trouble tickets

to the proper level if issue couldn't be resolved; and processed account

transactions such as calling plan changes, adding/removing features, LNP

requests, device upgrading and activating and deactivating accounts.

Communicated with customers via telephone or email using Outlook email.

Skip Tracer, National Credit Acceptance, Sacramento, CA

07/2003-1/2004

Primary responsibility was to locate consumers with outstanding debt, using

Internet, telephone numbers and former employers or associates. After

verifying valid information transferred them to collectors to proceed with

collecting the debt.

Member Service Representative II, School's Financial Credit Union,

Sacramento, CA 05/2002-4/2003

Assisted subordinates and supervisors in identifying and resolving

problems. Assisted members regarding bank transactions, questions or

problems with accounts or services; processed phone transactions such as

stop payments, automatic funds transfers, and credit card and loan

payments. Also assisted customers with filling out loan applications.

Consistently exceeded call total goals. Communicated with customer's via

telephone or Outlook email.

Customer Service Representative I, Bank of America, Rancho Cordova, CA

07/2001-5/2002

Received incoming calls regarding 1st and 2nd mortgages and home equity

line of credit.

Assisted customers in filling out loan applications. Processed loan

payments and transfer of funds from line of credit to bank account.

Actively cross sold bank products and services.

CLASSES TAKEN:

. Introduction to Systems & Software Technology

. Software Applications

. Open Source Systems

. Desktop Administration

. Networking Fundamentals

. Desktop Operating Systems

. Network Security

. Server Fundamentals

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