Manager Technical Support
Resume:
Jean Charles
Microsoft Certified Professional
Dell Certified Systems Expert
IBM Certified
Sony Certified
Pompano Beach, FL 33069
************@*******.***
Objective
A challenging position within an Institution where I can utilize my technical expertise, communication and
leadership skills for the well-being of the Institution and for myself.
Education
Florida Atlantic University
Pursuing bachelor degree in Electrical Engineering
Kentucky State University
Frankfort, KY 40601
Associate Degree in Electronics Technology
GPA 3.61/4.00
Honor Dean’s List (Fall 1999, Spring 2000, Spring 2001, Honor Roll Summer 2000)
1999 - 2001
Technical Skills
Microsoft Certified Professional / Dell Certified Systems Expert / A+ Certification course / ACCPAC Plus /
Auto
CAD / C++ / Clipper / Computer Hardware & Software/ Digital Electronics/ Electronic Workbench/ HTML /
Microprocessor Architecture / Robotics / Turbo Pascal / Visual BASIC / Microsoft Windows NT 4.0, / 2000,
XP /
SQL / Implementing and Administering Directory Services/ Designing and Active Directory Network/
Implementing and Managing Microsoft Exchange 2000
Social Activities
Ex-Member of « Association des Scouts d’Haïti » / Community Service at Simon House, Soup Kitchen,
Thorn
Hill/ Member and President of Cooperative Association of States for Scholarships (CASS) / Member of the
International Student Association (ISA) at Kentucky State University / Member of the Union School’s
Technology Committee 2001-2002
Employment Highlights
Nipro Diagnostics Inc.
Technical Support Technician
Providing technical support for meter related issues
March 07 – present
Worldwide Tech Services / Dell Service Provider
Providing quality warranty services on Dell, IBM, and Sony laptops, desktops and servers throughout
Broward County.
Working closely with the Broward Sheriff Office’s Bureau of Information Resource Management – BIRM
TSC by repairing and servicing their Dell products (laptops, desktops, etc….)
October 06 – present
Precision Response Corporation
Research Specialist / Force Desk Analyst
Responsibilities: Retrieving and processing data, assisting Customer Relations in their customer related
researches and issues, preparing RTA report
2003 - 2005
Union School
Port-au-Prince, Haïti
Network Technology Coordinator
Responsibilities: Troubleshooting and repairing computers, designing, developing and conducting tech
training for faculty and staff, tech support over the phone, serving as local area network resources and
managing the network environment (NT, 2000, XP).
2001 – 2002
Internship at Kentucky State University
Computer Information Service Department
Responsibilities: Troubleshooting and repairing computers, tech support over the phone, Troubleshooting
e-mail problem occurring in their GroupWise System (Novell)
Summer 2001
Thorn Hill
Math and basic computer tutoring
Responsibilities: Helping people in improving their math and computer skills
Spring 2001
Hôpital du Canapé Vert S.A
Port-au-Prince, Haïti
Clerk Accountant
Responsibilities: A/P, A/R, Billing, Payroll, data entry using ACCPAC Plus
1997 – 1999
References
Dr Fred Scheffler
Kentucky State University
Industrial Technology
Glenroy Allen
Nipro Diagnostics Inc.
Technical Services Manager
800-***-**** Ext 3125
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