M yeshia Lacy

**** ****** ****

R aleigh, NC ****5

919-***-****

abhd45@r.postjobfree.com

** ***** ** ******** ******* experience. H ighly adaptable, service-oriented, loyal,

dedicated, tenacious, creative, reliable, and optimistic.

Work Experience

Candlewood Suites, Raleigh, North Carolina

Lead F ront Desk Agent

04-2008 to 04-2011

• Checking guests in and out and assigning room keys.

• Making and cancelling reservations.

• Providing fast, friendly, and effective service to guest who check in and those

w ho call on the telephone.

• Assisting General Manager and supervisors with tasks and completing

management reports.

• Responsible for performing bookkeeping activities like balancing cash

accounts, posting charges for rooms, food and telephone calls.

• Accountable for reviewing accounts and charges with guests at check out.

• Running the Night Audit along with other management documents.

• Some t raining in A/R and handling the hotel’s deposits

• Problem solving and assuring guest satisfaction

Lane B ryant Ca ry, North Carolina

Assistant Manager

04-2007 to 02-2008

• Responsible for all exchanges and cash refunds

• Complete f loor sets, window changes, and mannequin dressing

• Opening credit accounts for customers

• Required to keep the store clean at all t imes and enforce loss prevention

• Checking and closing payroll so that checks were received on time

• Supervised 5+ employees and executed a fair scheduling practice.

ACS Ca ry, North Carolina

Customer Care Rep

04-2006 to 02-2007

• Provided customer service for Nextel and Sprint customers

• Handled all matters that included reading bills and adding additional lines,

service plans, and replacement phones.

• Responsible for credit cards and social security numbers

• Continuous data entry on a computer system.

• Moonlighted as a stand-in Team Lead

ACS Ca ry, North Carolina

Customer Service Rep

10-2005 to 11-2005

• Provided customer service to SunTrust retirees

• Answered questions about health and 401k policies

• Made changes for reti rees during open enrollment

• Knowledge in Insurance benefits

• Answered and verified all participants that called into the call center

Dell Computers Waco, Texas

Sales Representative

09-2004 to 04-2005

• Provided customer service to Home, Home Office, and Small Business

customers

• Answered phone calls that were placed in a queue

• Assisted customers with information about particular computers

• Buil t computers to customers’ specifications

• Acknowledged whether customer was eligible for credit line

• Handled credit cards, social security numbers, and private addresses.

• Moderate amount of data entry

Wal Ma r t Supercenter

Sales Associate

05-2000 to 03-2004

• Provided customer service to Wal Mar t’s jewelry customers and all others

w ho were within 5 feet from the counter

• Kept department clean and clear of debris, i.e. shopping carts, merchandise

etc

• Managed the cash register and layaway for all jewelry sales

• Responsible for keeping sales f loor, jewelry cases, and backroom inventory

f ully stocked

• Answered phone lines and performed ear piercings for children and adults

Education

U niversity of Phoenix 2011-present Associates in Business and

M anagement concentration

i n Hospitality, Travel, and Tourism

Baylor University 2001-2002 Health Science-no

degree

McLennan Community College 1999-2001 Health Science – no

degree

Waco, Texas

Waco H igh School 1996-1999 L iberal Arts

Waco, Texas

References avail able upon request

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