Customer Service Sales
Resume:
M yeshia Lacy
R aleigh, NC ****5
*******.****@*******.***
** ***** ** ******** ******* experience. H ighly adaptable, service-oriented, loyal,
dedicated, tenacious, creative, reliable, and optimistic.
Work Experience
Candlewood Suites, Raleigh, North Carolina
Lead F ront Desk Agent
04-2008 to 04-2011
• Checking guests in and out and assigning room keys.
• Making and cancelling reservations.
• Providing fast, friendly, and effective service to guest who check in and those
w ho call on the telephone.
• Assisting General Manager and supervisors with tasks and completing
management reports.
• Responsible for performing bookkeeping activities like balancing cash
accounts, posting charges for rooms, food and telephone calls.
• Accountable for reviewing accounts and charges with guests at check out.
• Running the Night Audit along with other management documents.
• Some t raining in A/R and handling the hotel’s deposits
• Problem solving and assuring guest satisfaction
Lane B ryant Ca ry, North Carolina
Assistant Manager
04-2007 to 02-2008
• Responsible for all exchanges and cash refunds
• Complete f loor sets, window changes, and mannequin dressing
• Opening credit accounts for customers
• Required to keep the store clean at all t imes and enforce loss prevention
• Checking and closing payroll so that checks were received on time
• Supervised 5+ employees and executed a fair scheduling practice.
ACS Ca ry, North Carolina
Customer Care Rep
04-2006 to 02-2007
• Provided customer service for Nextel and Sprint customers
• Handled all matters that included reading bills and adding additional lines,
service plans, and replacement phones.
• Responsible for credit cards and social security numbers
• Continuous data entry on a computer system.
• Moonlighted as a stand-in Team Lead
ACS Ca ry, North Carolina
Customer Service Rep
10-2005 to 11-2005
• Provided customer service to SunTrust retirees
• Answered questions about health and 401k policies
• Made changes for reti rees during open enrollment
• Knowledge in Insurance benefits
• Answered and verified all participants that called into the call center
Dell Computers Waco, Texas
Sales Representative
09-2004 to 04-2005
• Provided customer service to Home, Home Office, and Small Business
customers
• Answered phone calls that were placed in a queue
• Assisted customers with information about particular computers
• Buil t computers to customers’ specifications
• Acknowledged whether customer was eligible for credit line
• Handled credit cards, social security numbers, and private addresses.
• Moderate amount of data entry
Wal Ma r t Supercenter
Sales Associate
05-2000 to 03-2004
• Provided customer service to Wal Mar t’s jewelry customers and all others
w ho were within 5 feet from the counter
• Kept department clean and clear of debris, i.e. shopping carts, merchandise
etc
• Managed the cash register and layaway for all jewelry sales
• Responsible for keeping sales f loor, jewelry cases, and backroom inventory
f ully stocked
• Answered phone lines and performed ear piercings for children and adults
Education
U niversity of Phoenix 2011-present Associates in Business and
M anagement concentration
i n Hospitality, Travel, and Tourism
Baylor University 2001-2002 Health Science-no
degree
McLennan Community College 1999-2001 Health Science – no
degree
Waco, Texas
Waco H igh School 1996-1999 L iberal Arts
Waco, Texas
References avail able upon request
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