High School Technical Support

Objective

To secure a challenging position that allows me to contribute my experience

and education in graphic design, illustration, and computer skills.

Experience

Game Developer Magazine, UBM Publishing. November 2009 - April 2011

Freelance Illustrator

Communicating with customers

Brainstorming and creating drafts of ideas

Creating a project timeline and meeting deadlines

Working with printers or others to ensure the quality of the final product.

University Star, Texas State University. April 2009

- April 2010

Illustrator

Drew and painted illustrations for use by the University newspaper.

Studied layouts and sketches of proposed illustrations to become familiar

with assignments.

Determined style and technique to produce desired effects and received

specific instructions.

GlobalSCAPE Inc. San Antonio, Texas. September 2001 - August

2008

Graphic Designer

August 2004 - August 2008

Created software related graphics such as program icons and start-up

screens.

Created print and web advertisements.

Brand Identity and package design.

Worked on multiple projects under strict deadlines.

Assisted web development team with creation of website designs.

Technical Support Associate

September 2001 - August 2004

Provided technical support for GlobalSCAPE's library of software products.

Provided bilingual support for international costumers.

Coordinated with software engineers in order to solve complex support

cases.

Provided e-mail and phone support.

Managed customer accounts and serial numbers.

Provided sales of software and product upgrades.

Education

Health Careers High School. San Antonio TX. High School Diploma 1996 -

2000.

Texas State University San Marcos TX. Bachelor of Fine Arts in

Communication Design.

Graduated in 2010

Skills

Microsoft Word, Excel, Access, Outlook Express, Lotus Notes, Mac/iOS and

Windows.

Experienced user of Adobe Photoshop, Illustrator, InDesign, Flash,

Dreamweaver, and other design applications.

Accomplishments

Graduated Magna Cum Laude from Texas State University.

Member of the Texas State University Honors Program.

Member of the Texas State University Fine Arts & Communication Council of

Scholars.

Member of the Golden Key International Honors Society.

Published illustrations in national and international publications such as

Mexican Magazines Eres.

Art works selected for the Creative Summit 24 exhibition.

References available upon request.

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