Customer Service Accounting

QiBin Zhang

Current: *****-*****@*******.*** Permanent:

*** ********** ****** **** *****: 315-***-**** 137 West Main Street

Albany, NY 12203 Richfield Springs, NY

13439

Profile: Hardworking undergraduate Accounting major with management and leadership experience. Possesses

academic and personal goals coupled with a sound ethical foundation. Seeking an entry-

level accounting

position or internship.

Education: The college of Saint Rose, Albany, NY

Expected May 2012

Master of Science in Accounting

University at Albany, State University of New York, Albany, NY

Major: Accounting Minor: Business Administration May

2011

Accounting GPA: 3.89 Overall GPA: 3.76

Utica College of Syracuse University, Utica, NY Fall 2007- Spring

2008

Major: Accounting Credits Taken: 30 Credits

Overall GPA: 3.77

Experience: Foo Chow, Richfield Springs, NY

Manager

July 2003-June 2011

• Create a customer focused restaurant environment through leadership and example.

• Resolve customer's problems and complaints.

• Check restaurant on daily basis to ensure cleanliness, high quality food and food presentation.

• Plan menus, estimated food and beverage cost, purchased inventory, and confirmed shipments.

• Train new employees on policies of the restaurant for continued growth and to provide better

services.

Hollister Co., Albany, NY

Impact Team Member August 2008-November

2008

• Understood customers needs and provided them with suitable clothes.

• Answered customer questions regarding apparel and assisted with purchases.

• Worked in a team oriented environment to provide excellent customer service.

• Acquired good communication skills to maximize sales

Activities: Beta Alpha Psi, Fall 2009-

Spring 2011

Member, Mentor, Executive Advisory Council, Fundraising Committee

• Fundraised money for Beta Alpha Psi events.

Presidential Honors Society September

2009-Spring 2011

Chinese Student Association. Member August 2008-

Spring 2011

Honors: The Clark Foundation Scholarship winner

2008, 2009, 2010

Spellman Award for academic achievement at University at Albany

2009, 2010

Volunteer: Albany Pine Bush, Albany Capital Rescue Mission, Relay for Life, University at Albany open house,

Albany Breast Cancer Walk, American Cancer Society, Goodwill, University at Albany Hillel.

Skills: Microsoft Word, Excel, and PowerPoint, Operating System Window 2007/Vista

Language: Fluent in Chinese (Mandarin), English

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