Customer Service Sales

Anthony J. Caliendo

*** *********** *****, **** * Union, NJ 070**-***-***-

**** *******@*******.***

Summary of Qualifications

. Strong communication skills and ability to establish rapport

with customers.

. Demonstrated expertise in data entry and order entry;

organized and meticulous with a keen eye for detail.

. Extremely productive in a high volume, high stress

environment.

. Quick learner, adapting easily to new protocols and changing

environments.

. Proficient in MS Word, Excel, PowerPoint, Outlook; can type 55

wpm.

Professional Experience

Patch.com, Telecommuter 2010 -

2011

Contract Listings Coordinator (October 2010 - February 2011) listed local

businesses for directory on national website, a subsidiary of AOL.com

. Conducted online research and visited local businesses to

verify pertinent information such as address, telephone number, hours

of operation and forms of payment.

. Photographed businesses and uploaded photos and business

information onto Patch.com website.

Eva Tees, Piscataway, NJ 2008-

2010

Customer Service Representative/Claims Processor (June 2008 - September

2010) provide customer service support for clothing company.

. Answer 70-100 inbound calls per day in support of customer

needs.

. Entry of customer orders via telephone, email and fax; often

ranked the CSR with the highest revenue

generated through orders and promotion of products.

. Answer customer queries regarding inventory status, product

information, and shipping options; ability to

understand the customers' needs.

. Track shipments and co-ordinate with other departments to

ensure shipments arrive on time.

. Review claim forms to correct or update customer orders.

. Responsible for the creation of a more concise customer order

form used for orders placed via fax and

email.

Konica Minolta Business Solutions USA, Inc., Ramsey, NJ

2007-2008

Contract Administrator (April 2007 - June 2008) supported Contracts

Department.

. Reviewed and processed contract paperwork by updating account

information.

. Updated contract renewals for accurate rates and increases.

. Worked closely with sales team to accomplish full customer

satisfaction.

Bradco Supply Corp., Avenel, NJ 2004-

2007

Invoice Verification Specialist (February 2005 -April 2007) promoted within

3 months of hire to

verify invoices for company rebates.

. Worked closely with vendors and branch managers to keep product

and price data current.

. Updated invoice verification records with dates and special

costs.

. Processed monthly reports to access rebates owed to company.

. Verified that vendor credits and credit requests were valid.

. Processed credits in company database and routed credits to

Accounts Payable Department.

Data Entry Clerk (December 2004 - February 2005) responsible for

maintaining current price listings of company products.

. Compared and contrasted old and new prices for price changes

within complex Excel spreadsheets.

. Updated daily price matrix and entered price changes into

company database.

Hearthstone Builders, Roselle Park, NJ 2000-

2004

Executive Assistant (May 2000 - December 2004) provided executive support

to President of modular home supplier.

. Created PowerPoint presentations for sales pitches and

demonstrations.

. Maintained all accounting, payroll, and administrative

controls.

. Answered and directed phone calls.

. Followed up on sales leads by providing potential customers

with pricing, housing options and

appointments for consultation.

Computer Skills

MS Office, with heavy Excel experience; Windows 95-Vista; Mac OS; Internet

Savvy; SAP; FDM4; Lotus Notes; Adobe Premiere; Adobe After Effects; Adobe

Photoshop; Final Cut Pro

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