Administrative Assistant Customer Service
Resume:
LORI L. LAFERRIERE ___ 303-***-**** (cell phone)
**************@*******.***
Denver, Colorado 80219
QUALIFICATIONS SUMMARY
> Strong administrative office skills; responsible and committed to
excellence in a clinical and office setting.
> Effectual communicator and gracious telephone manner.
> Experienced typist with over 100 WPM and knowledge of computer
software: Microsoft Office Word, Excel, Access, and Outlook Manager;
MACESS, PC-GAE, Common Membership database, Lotus; QuickBooks.
> Medical language specialist with medical transcription.
> Detail oriented, superior accuracy in documentation; excellent
organizational and interpersonal skills, who strives to be team-
player.
> Exceptional capacity to multitask; managing competing priorities well.
> Knowledge of Accounts Payable and Accounts Receivable, using
QuickBooks software, and by manual processing.
> Knowledge of compiling expense reports for administrative staff of
Desert Hospital, Desert Healthcare District Board of Directors, and
administrative staff of Foothills Behavioral Health.
WORK HISTORY
January 2010 - 2011: Kaiser Permanente, Colorado Consolidation Service
Center (CSC); Contractor employed through Insight Global.
Electronic File Integration Administrator
> Data Entry - Worked from MACESS Service Forms inputting and
transferring membership account data into Common Membership (CM)
database, including file verification and data comparison with Common
Membership including accuracy confirmation and validation.
> Created Service Forms from various file types. Processed workflow
items from MACESS to various TO-DO employee lists.
> Exchanged information with functional employees in support of business
operations.
> Applied acquired job skills along with company policies and
procedures.
> I was fortunate to have the ability to learn and apply end-user
software applications to complete assigned tasks. Became proficient in
use of Lotus Notes, E-mail, and Share Point.
> Provided moderately complex administrative support as needed to staff
members.
> Worked with Windows directories and files, including copy and pasting
text, copying and moving files or file data.
> Experience with EDI processes, including the ability to read various
file format layouts.
Lori L.
Laferriere
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WORK HISTORY (continued)
December 2008 - September 2009: Foothills Behavioral Health,
Westminster, CO
Administrative Assistant - Short-Term Employment Agreement
> Maintained utilization management client files with data entry
updates.
> Received, reviewed, and prepared utilization management authorization
requests for U/M coordinators. Entered CCAR information electronically
and ensured proper submission by Providers.
> Maintained the provider access database.
> Answered telephones, triaging calls; customer service.
> Coordinating meetings; Meeting minute transcription and notes
reporting.
> Compiling expense reports for the administrative staff.
April 2008 - August 2008: Pacific Hospice, Inc., Palm Springs / San
Bernardino, CA
Administrative Assistant; I was hired as the administrative assistant
/ office coordinator assisting the executive director in opening a new
Pacific Hospice branch in Palm Springs, to be a sub-branch of the
parent company located in San Bernardino, California. Soon after
acceptance of the position I was informed that members of the parent
facility in San Bernardino had resigned and the Palm Springs office
opening would be delayed indefinitely. Expanded administrative
assistant duties became inclusive of:
> Opening, accessorizing, and organizing the new hospice branch in Palm
Springs, California.
> Assistance to the executive director with the hiring of personnel
ensuring pre-employment paperwork completion.
> Organized company office files and policies and procedures to be in
compliance with the "parent company" in San Bernardino, California.
> Processed accounts payable and accounts receivable, including expense
reports for the Executive Director.
> During my service in the San Bernardino hospice branch, I performed
data entry projects, answered/fielded telephone calls, and helped in
the billing department.
> I demonstrated flexibility and versatility in whatever was asked of me
and needed. (In August 2008, the employees hired for the Palm Springs
branch were laid off when the decision was made that the Palm Springs
office would not be opening due to financial factors.)
June 2006 - February 2008: Southern California Desert Retina
Consultants, Palm Springs, California
Medical Language Specialist and Transcriber, Transcription Editor
(Retina/Vitreous Specialty)
Lori L.
Laferriere
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WORK HISTORY (continued)
October 2000 - January 2006: Wilcare Medical Group, Inc.
Palm Desert, California
Medical Language Specialist/Transcription (General Practice, Internal
Medicine and Radiation Therapy Specialties)
> Provided all transcription services and correspondence for the
practicing physicians of Wilcare Medical Group, Inc.
> Responsible for form development and publishing upkeep and
distribution; transcribed, edited, and co-authored correspondence for
the physicians; responsible for contract and protocol editing as
necessary.
> Maintained active membership and participated in the American
Association for Medical Transcription (AAMT).
> Actively pursued continuing education in the medical language field
and kept up with new medical information technology.
1999 - 2003: In-Home Medical Transcription
In-Home Medical Transcription Independent Contractor
(Various Specialties)
July 1997 - October 2000: Desert Healthcare District
Palm Springs, California
Administrative Assistant Director
> Provided administrative assistance and office administration for the 5-
member public-elected Desert Healthcare District Board of Directors.
> I was appointed as the Public Official to administer campaign election
information to new candidates and incumbent directors running for
public office.
> Notary Public, two 4-year commissions.
> Prepared and distributed meeting information to the District Board
Directors and provided notification information to "the Public" for
all events, board meetings, and subcommittees.
> Prepared meeting minutes for all board and subcommittee meetings.
> Completed continuing education courses relative to "special districts"
relative to the topics of finance, administration, and board
management.
> Provided all accounts payable, accounts receivable, and expense
reports on behalf of the elected officials of the Desert Healthcare
District.
> Maintained grant applications and grant distributions submitted by Non-
Profit Health Organizations and provided customer service for their
upkeep.
Lori L.
Laferriere
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WORK HISTORY (continued)
April 1989 - July 1997: Desert Hospital, Palm Springs, California
Executive / Administrative Assistant to the Chief Operations Officer
(COO) x 3 during my tenure at Desert Hospital.
> Provided administrative assistance and office administration for the
Chief Operating Officers (three COO(s) during my service at Desert
Hospital.
> Coordinated the COO(s) travel arrangement, appointment, and expense
reports.
> Board Secretary to the Hospital Operations Committee and the Desert
Healthcare District Board.
1987 - 1989: Gregg & Lasher, a CPA firm
Asheville, North Carolina
Secretary / Data Input
1980 - 1987: Everett Smith, M.D. / Eldene Smith, M.D.
Candler, North Carolina
Receptionist / Medical Billing / Accounts Payable and Accounts
Receivable / Medical Transcription for the physicians of this family
practice medical organization.
EDUCATION
Various Dates Continuing Education
? Certificates in Special District Finance,
Administration, and Office Administration
? Various Computer Programs
? Medical Terminology
1978 - 1980: Southern College, Chattanooga, Tennessee.
? Office Administration
1975 - 1978: Mt. Pisgah Academy, Candler, NC
? Graduated with Honors
? Winner of the John Philip Sousa Award.
REFERENCES
Available on request.
Contact this candidate