Customer Service Sales
Resume:
GENO LOCASCIO 516-***-****
**** ********* *****, **** ******
TOP “REAL…” INSIDE SALES PRO… - The “Top 20%”
Call, you’ll be glad you did!
PROFILE :
• Business Professional with 15+ years - experience, in sales, marketing, training, and customer
service
• Possess strong communication and organizational skills
• Recognized ability to cultivate staff and client relationships
• Strong goal orientation, drive to excel and desire to make a decision
I am a very hard worker, always on the phone, and definitely a top-producer with energy, & enthusiasm
(I’ve been known to energize a room) - and an outgoing personality to succeed.
My goal is to join a company as a team player, as well as to utilize my talents to get the job done and be
the top producer I’ve always been…
I am interested in finding out more particulars about this opportunity. I have an extensive background in
sales, marketing research, management, customer service, wholesale, dialing 100+ quality calls per day
speaking to people on the phones very naturally and either setting a qualified appointment or closing the
deal over the phone, my work is always top notch to both the company and the customer…
I consider myself a "natural" in the business, and have mastered the art of phone sales to be
successful and feel I will make an impact on any company’s business
I have also been able to mentor & motivate others, which enabled them to establish the skills that result
in their abilities. My valuable and instrumental input has enabled industries to excel, as well as grow to
the next level
My overall tenacity, ambition, dedication, commitment, enthusiasm and personality, has been
the primary reason for my success rate in any of my involvements or interests. I also collaborate well
with others, aside from independently, I’m a team player.
Thank you:
RESUME BELOW
Geno LoCascio
REFERENCES:
NAME: PH YRS KNOWN
• Joe Manfredonia - 631-252- 6537 23-25 Yrs.
• Bill George 516-***-**** 11 Yrs.
• Tom Milani 516-***-**** 11 Yrs.
WORK EXPERIENCE:
To Become A Manager, You Must First Be A Top-Producer …
CCTV Services: Melville, N.Y. / $1200 week Salary, $250 a sale, + $175 per extra
location, overrides, & referral pay ($100 a sale)
Telemarketing Manager and Top Phone Salesman…
July 08 to March 7th 2011
• This is the same company & owners of Freedom Security below... My
position is the same. My job description is the same. The company switched
names after a few years.
• I manage a sales team that I put together, after A LOT of interviews… -
trained, motivated, t/o phone deals to close appointment, & as well, designed
scripts & rebuttals for them to be the best they can be.
• I hire, train, motivate & teach others to succeed the way I do. I listen in on
calls & T/O to get the deal done! I, as well, hold meetings in the mornings… -
I put a team “real” team together… -
• As well as managing and helping others succeed, I am a top producer. I am
on the phones all day using different sources to make the necessary contacts
to succeed, including time management as well, very important in this
industry. I am an upbeat person and understand we all want to succeed, I
just want to continue my success with a company that has the same goals, to
always grow @ a pace where the growth is all quality… - I love being on the
phones, it’s what I love to do, I guess that’s why it comes natural.
• DEFININETLY BROUGHT COMPANY TO ANOTHER LEVEL…
America’s Insurance Directory:
Westbury, N.Y./ 57k Salary, over rides & commissions
Telemarketing Manager and Top Producer –November 2007 –July 2008
• Created telemarketing department
• Designed telemarketing scripts & rebuttals to sell space on our directory to
insurance agents
• Called about 100 or more insurance brokers – bringing them aboard our
directory
Although it was a great start, unfortunately the ownership partnership failed, they
closed. One of the owners was in management from Freedom Security he knew I can
do the job. As well, people were not getting leads as promised, to me, there would be
no residual income (I realized after time) doing it the way they did and today
customer service and satisfaction has to come first to get the referrals and repeat
business. My idea is to grow every year. My instincts were correct.
Interstate Home Loan Center: Hicksville, N.Y. / 35k Salary + commissions
Senior Loan Officer – July 2006 – May 2007
• Used dialing system to produce sales leads making 100+ phone calls a day,
some cold calling, some warm or hot leads.
• Worked deals on Energizer, and closed deals
• Top Producer as well
Freedom Security: Minneola, N.Y. / 60k Salary + over rides + comm.
Telemarketing Manager- November 2000 –June 2006
• Created Telemarketing Department
Designed telemarketing scripts and rebuttals
•
Trained and managed sales floor & tapped in to close deals
•
Dedicated motivational speaker & mentor to staff
•
Award winning achievements in Productivity, Sales goals, & Motivational
•
skills
This started out as a seven person inside sales team, I was one the telemarketers on the
phone setting appointments for the outside salespeople.
The company grew into 40 telemarketers and I was one of the managers being I was the top
producer, I never seen anything grow so fast, too fast they went out of business with failure
to be able to service all their customers. As well, there was a revolving door as outside
salespeople tried opening their own business.
This was probably one of the greatest experiences of my career for a number of reasons that
made me what I am today…
Global Rare Coins: Babylon, N.Y. / 150k++ Annually!
Founder & President 1995-1999
Sold rare Gold & silver coins in a self – motivated environment.
•
Persistently reached sales targets
•
Generated six figure incomes consistently.
•
Basically, I was cold calling people from lists that either bought coins somewhere or have
interest in collecting gold and silver rare coin collections. I made at least 100+ phone calls a
day to be successful. Everything is a numbers game, you call enough people and get the
right contacts, the decision maker, you’re going to succeed, especially if you “have it”…
Rao’s Italian Restaurant & Pizzeria: Amityville, N.Y.
Counter person, cashier, Pizza man, Cook, & Manager
Started @ family owned business in High School
•
Did every job necessary to run a successful restaurant
•
Learned people skills, & general business essentials
•
Grew up in the pizzeria industry, which I guess, help form me into a people person, I’ve learned
to treat customers the way they should be treated, which is always my first goal, I made pizza,
cooked, and managed or “ran” the business for my dad.
As I got older, I learned how to sell, via coins, and I loved it, I was great at it and generated a
life experience financial change!
But, it had its time…
Anyway, my mom and dad eventually sold the pizzeria restaurant due to the hours it needed to be
successful. We were all tired as there was more than one location.
I’ve learned a lot, and treated people the way I wanted to be treated as a customer, so I learned
young that customer service and retention is very important, no matter the industry.
Thanks for your time, I appreciate it, and as I said, I know what it’s like trying to find the right
people. I’ve been there and know what people are looking for.
Good Luck and have a great day. I look forward to speaking to you!
Geno LoCascio
516-***-**** (cell)
Palm Harbor, Fl.
Contact this candidate