Customer Service Assistant

MARINA DROZDOVA *-****@*****.**

***** ****** **, ********, ** 97086 phone: 971-***-****

SUMMARY OF QUALIFICATION:

Excellent customer service;

Bilingual fluency in English and Russian (read, speak and write), basic Spanish and Germen;

Have sensitivity and understanding of clients’ challenges to receive desired service;

Experienced in operating office equipment (computer, photocopier, fax, scanner);

Comprehensive knowledge in OUTLOOK, and Microsoft Office WORD, EXEL, PowerPoint programs;

Ability to follow instructions, to work independently and as an active team member;

Able to multi-task, coordinate daily activity in a busy environment and pay attention on details;

Have strong analytical skills to be able to solve problems.

EMPLOYMENT EXPERIENCE:

Clackamas Community College Portland, OR 7/2008-current time

Receptionist/clerical assistant (English as a Second Language Department)

Direct students in ways to identify and obtain information

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Provide customer service in Russian and translate materials as needed

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Assist in intake of new students, greet students, show an orientation video, and in completing forms and

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testing

Assist clients in completing various applications as appropriate, registration forms and others

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Collect/approve all required documentation, applications, data and put students’ information into

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personal file maintaining confidentiality

Manage confidentiality of personal files according to FERPA

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Follow up on not returning students and prepare report sheets.

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Answer multi line phone and schedule appointments for students.

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Make phone calls to absent students and prepare reports for teachers.

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Establish and maintain cooperative working relationship with College staff and general public.

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Provide general office assistance, including file management

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.

Premier Sport & Fitness

( Pilates instructor ) 02/2011-current

time

• Design, lead and teach Pilates exercises classes producing maximum fitness benefits in safe manner

• Provide the comprehensive explanation of the exercises in order to prevent injuries.

• Monitor the accuracy of exercises performance by clients.

• Create friendly and courteous atmosphere for clients.

• Maintain attendance records.

EDUCATION:

Riga Technical University (Latvia) 1988

Bachelor of Engineering

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