Customer Service Medical Assistant

Karen Winter

***** ** **** ****** ** #*** ( Miami, FL 33193 ( Cell: 786-***-**** (

Email: ************@*****.***

Receptionist

Highly motivated organized and individual seeking a position where I

can utilize my skills.

Key Skills

OFFICE BILINGUAL & FRONT DESK RECEPTION ( CUSTOMER SERVICE (

SKILLS: FILING DATABASE & RECORDS MANAGEMENT ( EXECUTIVE &

ADMINISTRATIVE SUPPORT REPORTS & SPREADSHEETS (

COMPLAINT HANDLING ( DATA ENTRY (50 WPM)

COMPUTER WORD ( EXCEL ( POWERPOINT ( ACCESS ( VISIO ( OUTLOOK (

SKILLS: WINDOWS VISTA/XP

PROFESSIONAL EXPERIENCE

GNC GENERAL NUTRITION CENTER (HYATTSVILLE, MD NOW MIAMI, FL) ( SALES

ASSOCIATES, 8/10 TO ACTIVE

. Excelled in role requiring the ability to handle a variety of customer

service and resolve customer issues with expediency.

. Demonstrated proficiencies in telephone and sale associates within a

low-volume environment.

. Led "cleanup" of company database. Restored organization to block and

face items.

. Consistently every night closed countdown cash drawers with detailed

reports amount of closing store.

Dr. Balwant Bagalkotkar M.D. PA Internship only (Temple hills, MD) (

Medical Assistant, 1/10 to 2/10

. Manage a medical front desk in areas of manual and computerized

scheduling, billing, and medical/insurance records management,

including major carriers and Medicaid.

. Obtain medical transcriptions from physicians and

collecting/processing patients' co-payments at close of day.

. Schedule patients' medical screenings and following up to obtain

results.

. Maintain open lines of communication between patients, physician,

staff, and laboratory personnel.

. Process an average of 500 patients on a weekly basis for a fast-paced

general practice.

Metro Spine Physical Therapy (Oxon Hill, MD) ( Receptionist, 6/08 to

9/08

. Handled various office reception with efficiency and diligence

. Used software in various tasks and possess knowledge on use of key

office data entry software

. Possess excellent communication skills and inter-personal skills

. Recorded customer details into database and scheduled appointments for

senior staff members

. Carried out filing tasks for various activities and prepared invoices

for customers

Education

2004-2008 NORTHWESTERN HIGH SCHOOL

2009-2010 EVEREST INSTITUTE

HIGH SCHOOL DIPLOMA CUM LAUDER 2.7 GPA

MEDICAL ASSISTANT DIPLOMA

RECIPIENT PRESIDENTS' SCHOLARSHIP AWARD

CPR, HIPAA

Contact this candidate