Computer Operator/IT support

Paul Cole

* ****** ****, ***** ******, MA ***** ~ Cell: 617-***-**** ~

**********@***.***

Senior IT Professional

PROFILE:

Hands-on, proactive and experienced IT Professional with strong analytical

skills and problem-solving abilities.

Technical Skills: Microsoft Office 2003-2010,Unisys mainframes, CA7, MS

Windows, Argent Job scheduler, Autosys job scheduler, CA(ESP), Lan/Wan,

HP environment monitor tools, HP Service Central help desk tickets,

Managenow and Remedy help tickets, file transmissions via TCP, Server

monitoring, server backups, and Xerox laser printers. Precision Bank

Software Including Integrated Teller and Supervisor.

PROFESSIONAL EXPERIENCE

First Priority Credit Union, East Boston MA

10/2013 - 02/2014

IT Manager

. Oversaw the IT department, including server management, monitoring of

the Credit Unions network, user management, desktop support, printer

maintenance, and software upgrades

. Ran the nightly batch processing, Credit Union systems included

servers, storage, applications, telecommunications, backup, recovery,

monitoring and network devices

. Extensively utilized Windows 2003/2010, Office suite 2003/2010, and

Exchange 2007/10

. Met with senior management monthly for departmental updates and

technology recommendations

. Monitored the external file exchange and transferred process of

customer files through an automated scheduler

. Maintained compliance with industry standards/government regulations

. Provided migration of company pc's from Windows XP to Windows 7

John Hancock (Manulife), Boston, MA

03/2011 - 05/2013

Senior Computer Operator - Network Operations Center (Noc)

. Monitored many different applications including CA Job scheduler,

Informatica monitoring, CA7 Mainframe (Nightly Batch cycle), Microsoft

Office, Company Intranet, and internet

. Used HP monitoring tools for servers/environments, and kept track of

nightly run logs and event logs Monitored many remote locations for

power outages or environmental changes, opened incident tickets,

escalating issues to various groups and communicate these issues to

restore any service outages

IBM, Boston, MA 08/2004 -

12/2010

Senior Computer Operator - Network Operations Center (Noc)

. Ensured customer satisfaction by providing technical support

. Monitored many different applications including Argent Job scheduler,

CA7, Autosys, Informatica, hands and feet support of servers including

rebooting and availability, Opening of helpdesk tickets to report any

service delays or outages

. Utilized CA7 Mainframe (Nightly Batch cycle)Autosys job scheduler,

file transfers via ftp, etc...

. Partnered with team to grow business by monitoring many business

applications. CA7, Argent, Autosys, Managenow. Opened incident tickets

and escalated any ongoing issues

. Provided hands and feet support for both windows and Unix servers

IBT, Boston, MA 06/2002 -

08/2004

Senior Computer Operator - Network Operations Center (Noc)

. Ensured customer satisfaction by providing technical support

. Monitored many different applications including Argent Job scheduler

. CA7 Mainframe (Nightly Batch cycle) AutoSys job scheduler, file

transfers via ftp, etc...

. Partnered with team to monitor many different applications and report

any service delays and or outages, hands and feet support for both

windows and Unix servers

EDUCATION

UMass/Boston, Boston, MA

Two years of course work in Computer Science

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