Management Human Resource

Emily Brock Fagan MBA, AIC

**** ******* ***. ********, **** 44107 216-***-**** ********@*****.***

Associate in Claims 4/2010

American Institute for Chartered Property Casualty Underwriters

Master of Business Administration 8/2008

Cleveland State University

Certification in Paralegal Studies

5/2004

Cuyahoga Community College

Bachelor of Science in Business Administration

5/2000

Miami University

Majors in Organizational Behavior and Human Resource Management

Crawford & Company/Broadspire Cleveland, Ohio

11/2008 - Present

1 Claims Adjuster II

2 As a Workers' Compensation Claims Adjuster, my job duties include

3 - Administering Worker's Compensation claims for self-insured employers

4 - Determining claim compensability

5 - Facilitating full duty return to work of injured workers

6 - Managing all aspects of investigative activity

7 - Managing litigation activities with legal counsel

8 - Preparing reports for clients, carriers, and management

9 - Establishing financial reserves

10 - Settling claims in the most cost effective manner

11 - Developing subrogation and third party recovery potential

Litigation Management, Inc. Cleveland, Ohio 1/2007

- 8/2008

1 Client Representative

As a Client Representative, my job duties included:

- Managing projects relating to client's requests

- Developing and implementing data management tools

- Writing training materials and conducting the related training sessions

- Implementing company-wide procedures to ensure consistent quality

- Managing work flow related to the record collection process

Traveler's Insurance/Constitution State Services Cleveland, Ohio

6/2004 - 12/2006

12 Claims Adjuster

13 As a Workers' Compensation Claims Adjuster, my job duties included:

14 - Administering Worker's Compensation claims for self-insured employers

15 - Facilitating the full duty return to work of injured workers

16 - Establishing and evaluating financial reserves for the ultimate payout

of claims

17 - Retaining counsel and managing litigation activities

18 -Managing Ohio BWC compliance audits

Bevan & Associates Northfield, Ohio 1/2002

- 2/2004

Paralegal

As a Paralegal, my job duties included:

- Assisting attorney with writing and researching pleadings and discovery

motions

- Investigating and maintaining Workers' Compensation files

- Researching and analyzing medical records

References available upon request

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