Customer Service Engineer

Nyo Yang

**** ********* ***. **********, **. ****8 Phone: 916-***-**** Email: *******@*****.***

Computer Service and Tech Supports

SUMMARY

Computer support technician with over eight years experience providing technical assistance to business

professionals. Demonstrated ability to integrate computer skills, customer support experience, and related

education to exceed technical, business, and customer requirements. Skilled at troubleshooting and fixing

problems while minimizing customer stress levels...

Able to install and set up application software on IBM compatible equipment

Experience in troubleshooting, repair and preventive maintenance of computers.

Hands-on experience with installation and configuration of network hardware and software, including setting

up securities, permissions, and remote printing procedures.

Able to install: install hard drives, floppy disks, CD ROMS, DVD ROMS and expansion cards.

Able to partitions hard disk into many drives and formatting in DOS or Windows.

Hardware: install, configure and troubleshoot IBM/compatible computers

Operating Systems: Windows NT 4.0 Server/Workstation, Windows 3.1/95/98 & DOS

Windows 2000, Windows XP and some base Linux.

Install: Office 2000, Office XP and Office 2003, configure and use: Excel, Word, Outlook, Access, FrontPage,

PowerPoint knowing to use, but not professionally.

Personal Qualifications:

Work well under pressure

Work independently or in a team environment

Proficient in effective time management and a self-starter

Capable of learning new concepts quickly and easily.

Very extensive knowledge of computers and copiers

Very friendly and getting alone well with anybodies

Tri-Lingual with English, Hmong, and Thai.

SKILLS

Desktop Systems Help Desk Operations Support Techniques

Training Customer Service System Maintenance

System Tuning Diagnostics Component Repair

Microsoft Windows Microsoft Office Microsoft Basic Networking

EXPERIENCE

NETVIEW INC. Charlotte, NC 28202 866-***-**** 10/08/2010 – Still Employ

PC Installer, Cable Tech, Tech Support

• Assist with un-boxing and moving the equipment into position

• Breaking down the packing material

• Assist the Site Instillation Lead Tech with carrying heavy equipment and racking equipment

• Setup and run USMT to backup old PC

• Place disposition stickers on the old PCs according to the SOW

• Run IPCONFIG /Release and disconnect old PCs

• Setup new printer and PC hardware and connect it to the network

• Setup and run USMT on the new PC to restore data

• Perform the necessary application and testing on the new PCs. This includes a print test from all PCs, web

access, E-sig pad instructions if applicable and the setup script for ARGO.

• Move equipment into decommission area

• Wipe PCs, servers and printers only. (remove drives and printers circuit boards that do not wipe)

• Patches Up Server, Mount Server, Cable Management, Testing Faxes

GOLDEN STATE BUSINESS SYSTEMS Sacramento, CA. 916-***-**** 11/1/2007 – 4/1/2009

IT SERVICES for Business and Government

• HP Laser Printers B/W Warrantee Service

• HP Multifunction Printer and Plotters

• HP Faxes

• Lexmark Color and B/W Laser Printers

• Note Book Computers

• Desktop Computers

• Servers Service

• Customer Support

• Sales

C.S.I SOLUTIONS Orange Park, FL 904-***-**** 08/2007 – 10/01/2007

Design Engineer for Digital Video/Audio Surveillance for West Coast Operations.

• Design Engineer for CCTV Systems for Hotels and Business

• Business and Network Configuration for remote access and viewing over the Internet.

• Installing CCTV cable for new and existing building construction for security.

• Mounting cameras for optimum performance.

• Configuration of router for security server, for network

• Sale of Surveillance Equipments

• Customers and Technical Supports

02/2007 - 07/2007

A & E REPROSYSTEMS INC. RANCHO CORDOVA, CA

Technician

• Copiers, Laser Printers, Faxes, Engineering Wide Format Printers, Maintenance, services, repairs

and sales.

• Replacing any defective Mechanical and Electrical wear and tear parts.

• Computers services, upgrading and Maintenance

• Install virus protection, spy ware protection, applications and data.

• Replacing motherboard, hard drive, sound card, video card, network card.

• Technical and customer support.

• Network, installation, and configuration

10/2001 – 02/2007

DELTA COPYSYSTEMS INC. Sacramento, CA

IT’S Tech

• Maintenance all the computers and network.

• Computer upgrading and services.

• Installing operating systems and Applications.

• Routing CAT 5 or CAT 6 cables.

• Internet Configuration

• MODEM, ROUTER, HUB and Server configuration on a Local Area Network.

• Canon Copiers, Faxes, Printer, trouble shooting, maintenance, repair, service and sale.

• Network Printing installation, configurations, and remote access over the internet.

• Inventory Control, Shop Technician and Manager.

• Office management helper

• Customers and Technical Supports

EDUCATION AND TRAINING

Attending: one year at Yuba College for networking course

Computer Service Technology certificate

National Training Institute, Sacramento, CA

Completed 480 course hours involving intensive hands-on applications of computer systems including

installing, configuring and troubleshooting:

Windows NT 4.0 Workstation Windows 3.1/ 95/98/2000, Office 2000

Windows NT 4.0 Server Internet Management DOS.

Hobbies

• Yard Landscaping

• Building Computers

• Servicing Computers

• Car Stereos Installation

Contact this candidate