Customer Service Representative

Caroline Broussard

e-mail: ************@*****.***

P.O. BOX 115

BERNALLILO, NM 87004 . PHONE 505-***-****

objective

To obtain a position where I may expand my diverse

training experience and customer service skills in a

challenging and friendly environment. More

specifically, in a stable business with potential

growth where I may progress my career.

Experience

2007-2008

T Mobile

Customer Service Representative

Albuquerque, NM

Performed all aspects of customer account relations on

a daily basis. Answered large volume of incoming

calls, directed cellular activation, furnished billing

information, directed initial programming of devices,

complex billing, product replacement, troubleshooting

and discrepancies. Received Achievement Awards for

Outstanding Performance.

2003- 2007

Enchanted Woodworks

Owner/Office Manager

Albuquerque, NM

Generated company product proposals and invoices,

customer relations, field and product quality control,

bid proposals, field installation, human resource

management, employee hiring, scheduling, payroll, as

well as general office duties.

1999-2005

Sprint PCS Customer Service Representative

Albuquerque, NM

Performed all aspects of customer account relations on

a daily basis. Answered large volume of incoming

calls, directed cellular activation, furnished

information, directed initial programming of devices,

complex billing, product replacement, troubleshooting

and discrepancies. Received Achievement Awards for

Outstanding Performance.

Education

1993-1997 Mesa Community College

Mesa, AZ

Major: Business Administration

1978-1981 Northern New Mexico Community College

Espanola, NM

Major: Business Administration

Additional skills

PROFICIENT IN WINDOWS OPERATING SYSTEMS, INTERNET,

MICROSOFT WORD, OFFICE, POWERPOINT, EXCEL,, SABRE,

QUICKEN, CMS, PBX, CRT TRAINER, AND AT&T DIMENSION

SYSTEMS AS WELL AS GENERAL OFFICE SKILLS.

Human resource, administrative Assistant,

Receptionist, Collections, Travel Consultant, employee

scheduling, hiring/interviewing, data entry(1500spm)

Cashier, Restaurant Manager, Accounting, Mail Room.

Accounting experience- expense reports, Accounts

Payable and Receivable, Invoicing, Purchasing, Staff

Meetings, Safety Programs, Training, budgeting, and

payroll.

Over 20 years of customer service experience and

administration.

references

Tiffany Vigil U.S. Forest Service Assistant

Supervisor 505-***-****

Leo Vigil PNM Field

Operations Supervisor 505-***-****

Merry Wilcox Legal Firm

Mediator/Paralegal 505-***-****

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