Customer Service Manager
Resume:
L ynn A. Blanchette
Fort Myers, FL 33905
e-mail **********@*****.***
Objective: I am seeking full-time employment where my skills will be
challenged.
Skills and abilities:
E xcellent managerial, supervisory and customer service skills. My computer
s kills include but are not limited to Microsoft Office and
Outlook.
E xperience:
Executive Valet Customer Service November 2012 – Present
M y duties include, greeting customers when they come to drop
off their vehicle and coordinating their return and any services
t hey request. I input the data and create a computerized ticket
t hat reflects their information as well as their bill. Also input
requests for any services for when they return.
O ffice manager for neurologist October 2005 – November
2012
My duties included, greeting patients, answering phones and
booking appointments. Taking patients weight and blood
p ressure and recording it in the files. I would call in
p rescriptions and set up referral appointments. I would make
reminder calls and take payments.
Administrative Clerk, CRSPE I nc Engineering J une 2004 – July 2007
This job was on an as need basis. I would go into the field to survey and
collect data at various intersections etc. I would then download
t he information and set up a spreadsheet that reflected the data
t hat I collected. I provided graphs to illustrate the collected
data.
Asst. Manager/T raveling Supervisor-Bealls Outlet, Feb 1999-June 2004
I was responsible for opening and closing stores. Ran morning reports,
counted the cash draws for overages and/or shortages. I was
responsible for balancing reports, payroll as well as day to day
activities. I was responsible for stocking the shelves and setting
u p merchandise at new stores. I also filled in for managers
w hen the need arose.
Administrative Assistant/Customer Service, Lee County
U tilities,
May 1995- August 2000
I handled phone calls, typed letters and reports for the
engineers. I was responsible for taking and keeping minutes for
meetings. I set up and coordinated t r ips and time sheets for the
other staff.
Administrative assistant, Lee County Envi ronmental Lab
M ay 1993 – May 1995
Setting up and labeling water samples on a daily basis. I would
c reate a report for the results. When water testing was finished
I p rinted out the reports on the samples and sent them to the
appropriated customers. I typed letters and sent out notices. I
was responsible for billing invoices and accounts receivable. I
a lso answered phones and kept time sheets for the other
employees.
Investigations Secreta ry, State Attorney’s Office J uly 1989 – May 1993
I started out in the intake division, which consisted of setting up the booking
sheets and the case file together. Then got promoted to felony
secretary where I worked under five attorneys. I would type up
paperwork and keep all the information in the files that came in
t hrough the agencies. Also typed letters and worked with the
d ifferent agencies when information was needed. Then I worked
i n the investigations division for five investigators. I was
responsible for typing subpoenas, as well as witnesses and
v ictim’s statements, letters and orders. I set up meeting for
i nvestigators and law enforcement officers. I was responsible for
checking the NCIC/FCIC database. I was certified yearly for
t his.
E DUCAT IO N Warwick Veterans Memorial H igh School, High School Diploma,
September 1972-June 1976
S UM MARY My qualifications are in my ability to apply the “soft skills” in
t he work place. I have excellent communications and leadership
s kills. I have the ability to handle sensitive and difficult
s ituations with a sense of urgency and professionalism. These
s kills among others have been very effective and a valuable asset
i n the workplace. I have received awards and recognition for
t hese skills. I am a reliable and dedicated employee who is
f lexible and willing to learn whatever is required of any new
position.
R eferences
Donna Schlink
1.
Manager
Executive Valet
14500 Global Parkway
Ft. Myers, FL 33914
Phone: 765-***-****
Dr. Randolph Geslani
2.
Dr. in Charge
228 Plaza Dr.
Lehigh Acres, FL 33971
Phone: 239-***-****
Chris Swenson
3.
Owner of CRSPE Engineer Inc.
1414 SE 17th Ave.
Cape Coral, FL 33990
Phone: 239-***-****
Contact this candidate