Customer Service Accounting

DEBORAH WHITFIELD

**** ***** ***** *****

Ellenwood, GA 30294

Tel: 404-***-****

Email: ***********@*****.***

OBJECTIVE

I am seeking a position that will utilize my knowledge and experience in a competitive

environment that promotes professional growth.

Accomplishments:

Gourmet Services, Inc. /Morehouse College

Accomplishment / Recognition: During my 14 year tenure I was directly responsible for the extension of a

five year contract to a twelve year contract which provided additional revenue of over $40 million for the

Company. I was also recognized as the Corporate Unit Accountant that required me to train and develop all

Office Manager and Unit Accountants the accounting procedures and process throughout the company. My

Unit was the number one unit for Accounting and Client Relations.

WORK HISTORY

Unit Controller

Oct 2010 Sodexo/Clayton State University

To Morrow, GA

Present:

Manage all accounting and financial matter for this account. Perform financial

analysis to

assist in decision making. Prepare forecasts, control cost to help maximize

profit.

• Assist GM with budgeting, forecasting and flash

report.

• Manage Account Payables, Account receivable,

budgeting, Payroll, Inventory, Cash Management.

• Assist Executive with Food Management reporting to

control food cost by providing statistical data.

• Prepared weekly and monthly financial statement.

• Train and develop office personnel

• Assist Retail Manager with scheduling, cash handling

procedures, cashier training.

• Reconcile WOR to flash report weekly to achieve accurate

information for financial reporting.

• Maintain compliance with all federal, state laws

• Maintain all personnel files.

• Work closely with Client on financial data.

• Assist in operation in the absent of GM.

Mar 2007 Staff Accountant

to

Gourmet Services, Inc.

Jan 2009

Atlanta, GA

Excellent experience in financial analysis and in forecasting, sales revenue, volume in

projected sales goals. Acts as an accounting liaison with Operation and Finance area

with respect to reporting, analysis and audit/reconciliation of accounts in college,

business dining and concession coaching, motivating and retaining staff and

coordinating bonus, reward and incentives. Forecasting and analyzing data against

budget figures on a weekly monthly, yearly.

• Prepares and /or reviews expense vouchers, invoices, purchases

requisitions or other transactions for one or more departments, in

compliance with approved budgets and company procedures.

• Managed all travel advances and reimbursement for Operation

Managers, and Senior Executives.

• Determines proper handling of financial transactions and approves

within designated limits, policies or contracts.

• Prepare FRx report, department allocation reports, inventory report

and other specialized reports or analysis on a weekly basis.

• Reviews, investigates and correct error in financial entries, document

and reports.

• Perform duties related to payroll, personnel actions or similar

procedures

• Set up all new vendor and assigned vendor number throughout the

company.

• Prepared weekly aging report for vendor payments allocation for six

units.

• Directly responsible for the extension of a five year contract to a twelve year

contract which provided an additional revenue of over $15 million

• During an 8 month period, I collected on one of the major Receivables that

were 180 day past due in the amount of $1.4 million reduced to $502,000

at Gourmet Services.

• During my 13 year tenure with Gourmet Services, Inc., I trained District

Managers, Food Services Directors, and Operation Managers on the

company’s accounting process and procedures, which required 30 percent

travel.

• Conducted internal audits in problem units for Business and Campus Dining.

• Served as a transitional team member that opened and closed

Campus Dining and Business Dining throughout Gourmet Services.

Regional Unit Controller

Aug 1991

to Gourmet Services/Morehouse College

Aug 2004 Atlanta, GA

Responsible for coordinating and implementing weekly compliance and financial operating

standards reports; monitor and control payroll costs and purchases for all operating units;

coordinate all activities related to operating the accounts receivables. Managed the overall

process related to field accounting and all administrative duties. Analyze financial and

statistical data submitted from each operating unit. Reviewed current liabilities charges,

revenue and expenses. Compiled statistical data for the basis of allocation of direct and

indirect cost. Prepare financial analysis for various levels of management as requested

Analyze all account variances Account Payables, Account

Receivable/Collections, Cash Management, General Ledger, and

Chargeback.

Prepared Journal Entry

Supervised all office and accounting personnel on the unit level

Trained and developed other unit accountant at various locations

throughout the company

Prepared weekly profit and loss statements (P&L)

Managed all cash operations and inventory usages to control food

cost

Responsible for all new hire for administrative and/or accounting

positions for all units along with weekly payroll processing for 180

employees through ADP system

Prepared operation budget for various units

Assisted corporate accounting by conducting field audit on quarterly

basis for several units

Reported directly to Vice President of Operation and Vice President

of Finance on all operation and accounting procedures

Traveled to all new accounts throughout the company to train unit

Aug 1988 accountant.

to Acts as a accounting liaison with Operation and Finance area with

Aug 1991 respect to operating cost

Prepares and /or reviews expense vouchers, invoices, purchases

requisitions or other transactions for one or more departments, in

compliance with approved budgets and company procedures

Determines proper handling of financial transactions and approves

within designated limits, policies or contracts.

Prepare FRx report, department allocation reports, inventory report

and other specialized reports or analysis on a weekly basis.

Reviews, investigates and correct error in financial entries, document

and reports.

Perform duties related to payroll, personnel actions or similar

procedure

Prepared Trail balance to determine vendor payments on weekly

basis

Unit Accountant

Aramark Corporation / Georgia Institute of Technology

Atlanta, GA

Prepared and collected all account receivables

Assisted with month and year end closing

Prepared billings for all catered events

Prepared weekly Profit and Loss Statement

Managed all student meal plan accounts

Reconciled monthly bank statement

Reconciled General Ledger

Inventory control and purchasing, forecasting.

Process biweekly payroll for 350 associates through Aramark payroll

system

Process weekly account payables and inventory.

Prepared weekly and monthly financial report for the district and

corporate accounting.

SOFTWARE/SYSTEM SKILLS

Microsoft Excel, Microsoft Word, Microsoft Outlook, Word Perfect, Great Plains Dynamic

Accounting System, Banner System, Access, ADP Payroll System, Ten key, Quick Books,

Paychex Payroll System, FRx Financial System, (Some) Unit Financial System traininng, Food

Management System, Labor Management, Market Connection, Direct Pay, E pay, Blackboard

system.

EDUCATION: Jackson State University BS Marketing/Minor Accounting

Additional I am very analytical, attention to detail, driven, always meet deadline. I have strong

Skills leadership skills and customer service orientation, good verbal and written communication

skills, listening skills, organizational skills, initiative, adaptability, team work

Contact this candidate