Customer Service Administrative Assistant

Erica Thorpes

***** ***** **** *****, ************@*******.*** Cell: 951-***-****

Moreno Valley, CA 92555

Areas of Expertise

Customer Service Management Supervision Customer Satisfaction

Complaint Handling & Resolution Sales Training

Administrative Assistant

Professional Experience

Subway [$6.25/HR - $8.00/HR] 10/06 to 04/08

[Sandwich Artist/Customer Service] 24990 Alessandro Blvd, Moreno Valley CA 92555

*Quit because I was offered a better job with more money and few hours.

-Clean

-Key Holder

-Customer Service

-Food Preparer

-Baker

-Cashier

-Close Register

-Close Store

-Complaint Resolver

-Employee Trainer

Frito Lay Inc. 05/08-08/10

[Detailer] Perris & Hemet, CA 05/08-06/10 [10.00/HR THEN 12.50/HR]

*Switched to Administrative Assistant because I couldn’t perform necessary

job duties as a detailer.

-Drive to 5-6 Stores

-Put product on shelf/shelves

-Rotate old to new

-Make sure there isn’t stale product on shelf

-Get Managers to sign Timesheet

-Submit timesheet & Mileage Sheet

* After a year and a half I got a raise from $10.00/hr. to 12.50/hr.

[Administrative Assistant] Menifee, CA 06/10-08/10

*I quit because I moved to Georgia. [$12.50]

-Answer Calls

-File

-Recycle

-Get Mail

-Copy

-Assorted Projects

-Assist other Personnel(District Managers, Zone Leaders, Payroll)

Panda Express 03/10-08/10

[Counter Help] Moreno Beach, Moreno Valley, CA 92555 [$9.00/hr]

*Quit because I moved to Georgia.

-Customer service

-Cashier

-Closer

-Clean

-Drive Through

Education and Training

Rancho Verde High School-17750 Lasselle St, Moreno Valley, CA 92551 08/04-05/08

Earned Diploma

Honors:

-English 4 years

-History 3 years

-Science 1 year

-Choir 3 years

Extracurricular:

-Honor Chorale 4 years, Crimson & Black Chamber Singers 3 years, Center Stage 2 years, Scarlet Rhapsody 2 years,

ELITE 1 year, 712 Vocal Jazz 1 year, Woman’s Choir 4 years, Junior Varsity Cheerleading 2 years.

Riverside Community College- 16130 Lasselle St, Moreno Valley CA 92555 06/08-Present

Earned 40 Credits; General Education

-English 60A/B: Basic English

-English 50: College English

-Reading 81: Reading Level 1

-Health 1: Basic Health

-Guidance 45: Introduction to College

-Guidance 48: Guidance

-Real Estate 82: Basic Real Estate

-Real Estate 83: Legal Aspect of Real Estate

-Math 35: Intermediate Algebra

-Library Competency 1: Research Strategies

-CIS 62: Microsoft Word Applications

Allied Medical School- ONLINE 01/11-06/11

Career Diploma in Administrative Medical Assistant

-Medical Terminology

-Medical Administrative Procedures

-Electronic Health Records

-Medical Billing Technology V.2

**Will be obtaining my CMAA Certification within the next 2 weeks

References

Calvena Henderson 951-***-**** AMTRAK RESERVATION ASSOCIATE

Therese Eguia 951-***-**** CSUSB STUDENT [REGISTERED NURSEING PROGRAM]

Sonia Pozo 951-***-**** DEBB RETAIL ASSOCIATE

Melissa Hughes 951-***-**** Mcdonalds & Game Stop

Contact this candidate