Project Manager Quality Assurance

PROFESSIONAL EXPERIENCE

American Express, Phoenix, AZ

Project Manager

**** - *******

Create and maintain an information technology project plan that

communicates tasks, milestone dates, status and resource allocation.

Utilize Systems Development Life Cycle (SDLC) methodology. Coordinate

delivery of development and production releases that meet quality assurance

standards. Assist technical team in design and development tasks.

. Lead Project Management Office (PMO), providing leadership,

organization, and coordination to support PMO's key activities,

encompassing program planning, governance, and project management;

. Define and initiate projects, and assign Project Managers to manage

cost, schedule, and performance, while ensuring success and acceptance

of program

. Ensure accurate Project Budgets, Forecasts, and Accruals within

Clarity

. Establish and maintain governance for work plan and market

implementations

. Responsible for compliance audit UAC, and manage risks by identifying,

certifying, and modifying user access to vital corporate resources,

maintaining compliance with corporate policies & industry regulations

as part of Access Compliance Management strategy

. Manage, plan, and execute strategic projects of cross-functional

teams, third-party contractors/consultants, to deliver projects within

budget, schedule, resource, and quality constraints

. Coach, mentor, and develop IT teams to projects are performed in

accordance with established project methodology.

Kayak Mortgage and Realty Services

Net Branch Manager

Oct 7, 2002 to Present July 2008

Responsible for netbranch engaged in originating, processing and closing

coordination for residential mortgage loans; oversees the

production/origination of branch office, including but not limited to,

hiring and management issues; responsible for public relations, program

development, market conditions and trends; representing a full range of

mortgage financing; generates mortgage and development loans through

solicitation of real estate brokers and builders/developers

. Supervises the daily operation of production/operations branch,

including support of Loan Originators and supervision of Loan

Processors and Loan Closing Coordinators and other production

personnel as required; conducts, performance evaluations and salary

reviews; determines work priorities and schedules work assignments,

interviews and recommends candidates; evaluates, orients, counsels and

trains subordinate personnel and recommends associated personnel

actions.

. Responsible for recruiting, training and motivating all branch support

employees toward the goal of efficient and profitable origination of

residential mortgages.

. Consults with Loan Officers on large and complex loans and advises on

matters involving real estate, deeds, titles and related items.

. Represents Kayak Mortgage to the borrowing public, including

realtor/builder contacts, borrower/applicant contacts and public

involvement within market area; strives to further image and to

develop and promote additional business; attends open houses, broker

open trade fairs and organizational meetings in order to promote Kayak

Mortgage financing and better public relations; establishes and

maintains client referral relationships with realtors

Education

Business Administration

San Jose State University, CA

California Sales Persons License

State of California

Adv Project Management Certificate

Sanford University, CA

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