Customer Service Manager

Karina Santib ez Estrada,

*** ***** ***. ********, *****

USA 760-***-****

MEX (686-***-**-**

**********.*@*****.***

LICENSED INTERNATIONAL BUSINESS ADMINISTRATOR

Dedicated, bilingual international business graduate (fluent in English and

Spanish) with recent logistics/freight and customs service's experience in

the trading industry. Demonstrated leadership and communication skills,

able to work with all levels of people to achieve objectives. Strong

organizational and time management skills, able to effectively manage

multiple priorities and meet established deadlines. Excellent computer

skills.

Interest areas include:

. Trading/Purchasing

. Logistics

. Customs Services

. Warehouse

. Planning

EDUCATION

* "Universidad Aut noma de Baja California", Mexicali, Baja California,

M xico

International Business Major - Graduate

Computer Engineering Major - 3 Semesters

* "COBACH - Plantel Miguel Hidalgo", Mexicali, Baja California, M xico

Specialty in Informatics

LICENSURE & CERTIFICATION

* Licensed International Business Administrator, I

Baja California, M xico

* "Sinergia Congress", November 2006

"Universidad Aut noma de Baja California", Mexicali, Baja California,

M xico

* "Crea Marketing", March 2007

Technologic Institute of Hermosillo, Sonora, M xico

* Forum of Ethical and Professional Values, April 2007

"Universidad Aut noma de Baja California", Mexicali, Baja California,

M xico

* Electronic Invoicing Certificate, June 2010 Accounting College,

Mexicali, Baja California, M xico

* Internal Auditor Training ISO 9001, SA8000, OHSAS, QC080000

PROFESSIONAL EXPERIENCE

August 2010 - Present

Qisda Mexicana ( Factory of Manufacturing)

Mexicali, B.C

Manager, Elisa Banda/ Kathy Wang

. Buyer/Planner

. Material Controller, Purchasing, Trading, Customs Services, Invoicing,

Logistics, cost down analysis.

January 2010 - Present

COSEMSA Group (COSEMSA Trucking, COSEMSA Import/Export, "Proveedora de

Insumos Valle del Sol")

Mexicali, Baja California, M xico

Calexico, California, USA

Manager, Mar a del Rosario L pez Sesteaga

* Trading, Customs Services, Invoicing, Logistics, Customer Service.

February 2010 - May 2010

Air Quality de M xico

Mexicali, Baja California, M xico

Manager, Miriam Santib ez

* Purchasing Orders, Trading, Invoicing, Sales.

December 2005 -January 2010

Mangiamos Pizzas Villa Fontana

Mexicali, Baja California, Mexico

Manager, Martha Alicia Ochoa Sanchez

Supervisor, Karina Santibanez

* Customer Service, Supplier Management, Sales, Purchasing, Cashier

ADDITIONAL SKILLS

* Able to communicate effectively (speak, read, and write) in English

(75%) and Spanish (100%) languages.

Computer Software:

* Microsoft Office (Word, Excel, Power Point, Access, Publisher)

* Linux/Mandrake

* MRP System

* TREES System

* Quick Books

* ACE Manifest

* AES Shippers

* Flower

* BACH System

OTHERS

* American Passport

* Personal Car

* Bilingual

* Able to change Residence.

Contact this candidate