Customer Service Management

Melissa A. Peloski

**** ******* **** ****

St. Cloud, MN 56301

(651) 307- 5274

********@************.***

Objective:

Seeking a challenging post-college position that will further develop my knowledge of

business practices and human resources, as well as provide practical hands-on

experience.

Education:

St. Cloud State University, St. Cloud, MN

Degree: Bachelor of Science in Human Resource Management

Graduated: December 2010

Employment Experience:

Space Alien’s Grill and Bar, Waite Park, MN

Server

December 08- Present (30 hours per week)

Help train, lead, and develop new employees, gained time management and leadership

skills

Buffalo Wild Wings, St. Cloud, MN

Server

September 06- December 08 (20 hours per week)

Train and motivate new employees, demonstrated interpersonal and team working skills

Activities and Honors:

Member, Society of Human Resource Management (SHRM)

Member, SCSU Society of Unified Management Organizations (SUMO)

Director of Finance/Treasurer (former), Society of Unified Management

Organizations (SUMO)

Promotion/Volunteering/Fundraising Chair (former), Society of Unified

Management Organizations

Member, Central Minnesota SHRM (CMSHRM)

Member, American Marketing Association (AMA)

Team Captain, Relay for Life, American Cancer Society, SCSU 2009

Participant, Paint-a-thon for Habitat for Humanity, 2 years

Participant, American Heart Association Start! Heart Walk, 2+ years

Professional Development

SHRM Regional Student Conference attendee, Minneapolis, March 2009

Conducted Mock Interviews, Kimball Area High School, Spring 2009

Coordinated Small Business Trip to SBA resource for 25 students, Chicago, December

2009

Skills and Abilities:

Personal initiative. Excellent customer service skills. Effective oral and written

communication skills. Leadership experience. Personable and charismatic. Great

planning and organizational skills. Ability to lead and work with a team. Problem solving

skills and computer knowledge including Word and PowerPoint. Great typing skills:

60WMP. Goal-oriented.

References available upon request.

Contact this candidate