Manager Maintenance

William Brackeen

** **** ***** **.

Maumelle, AR 72113

Home Phone 501-***-****

Email **********@*****.***

WORK HISTORY

Purchased Accounts Manager, Access Credit Management Dec. 2002-Present

Little Rock, AR

Responsibilities include testifying in civil suits, working with company attorneys,

account auditing, oversight of garnishments, verification of assets, locating defendants

for process service, prepared trial documents, reviewed billing histories, produced visa

account collection manual, developed procedures to perform Writs of Execution,

received and processed payments from consumers, reviewing accounts for lawsuit

eligibility, used predictive dialer, collection calls, account maintenance, verifying and

returning ineligible accounts, training other collectors

Collection Agent, Conseco Finance June 2001-October 2002

Little Rock, AR

Responsibilities included receiving & processing consumer payments, used predictive

dialer, collection calls, skip tracing, and account maintenance

Collection Agent, NuVell Financial Services October 2000-May 2001

Little Rock, AR

Responsibilities included receiving & processing consumer payments, used predictive

dialer, collection calls, skip tracing, and account maintenance.

Collection Agent, Regional Adjustment Bureau May 1996- September

2000

Memphis, TN

Responsibilities included receiving & processing consumer payments, used predictive

dialer, collection calls, skip tracing, and account maintenance.

EDUCATION

Bachelor of Science in Radio and Television, Arkansas State University

COMPUTER SKILLS

• Proficient with Windows, MS Works, Microsoft Word, Microsoft Outlook, Internet

Explorer, Excel, and AS/400.

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