Sales Manager
Resume:
Anita J. Gallagher
***** *. **** ****** *********:
Phoenix, Arizona 85029 Email: *****@*.***
A background encompassing extensive management and leadership experience in
progressively responsible positions. Demonstrated ability to develop
result-oriented strategies with an emphasis on quality and the bottom line.
Developed and managed diverse teams to successfully complete complex and
simultaneous projects. Assets include strong analytical and resourceful
problem-solving ability, excellent verbal and written communication skills.
Organized, detail-oriented and self-motivated.
EXPERIENCE AND RESULTS
Abbey Home Elevator of Arizona, LLC Phoenix, Arizona
05/2007-02/2011
Office Manager
. Managed client accounts, maintained client data base and all reports
. Answered phones and directed calls while providing vital information
. Provided support to entire staff
. Maintained office appearance
Synergy Promotion Management, LLC Phoenix, Arizona 01/2005-
03/2006
Director of Sales Support
. Selected and procured all health insurance policies
. Assisted with design of web site, sales collateral and all copy for these
materials
. Managed client accounts- set up, maintained consumer data base, invoicing
and all reports
. Provided support to entire sales staff, including the President of the
company
Continental Promotion Group Inc., Inc. Scottsdale, Arizona
11/1997 - 04/2004
Manager, Sales Administration
. Contributed to revenue increase from $125MM to over $800MM with
customized collateral material for the sales department.
. Directed and produced two corporate promotional CD's and created a 60-
page book of products and services designed to solicit new business.
Resulting in 2-3 new clients each week.
. Organized major client weekend visit and business review and the annual
corporate executive meeting. Duties included: scheduling travel,
negotiating rates, statistical analysis, charts, graphs and custom
PowerPoint presentations for the client's business reviews and the annual
meeting.
. Design custom PowerPoint presentations for the VP and four sales managers
. Worked closely with outside vendors to contain costs while maintaining
product integrity.
America West Airlines, Phoenix, Arizona 01/1986
- 06/1997
Programs & Staff Manager
. Prepare division's annual budget. Participated in establishing
department's annual goals, objectives and commitments.
. Increased revenue by $3.8M annually from additional seating, with
potential for an additional $5M.
. Managed, guided and conducted annual performance reviews for eight direct
report supervisors.
. Scheduled workflow for department staff of 20.
. Responsible for daily communication and corporate updates for 2000
employees.
Additional Experience
. Trained Call Center representatives on the correct verbiage, telephone
system, and research tools and email responses.
. Created and maintained the employee recognition programs that allowed
customers to reward employees outstanding service.
. Responsible for daily communication and corporate updates for 2000
employees.
. Acted as corporate liaison to 2,000 employees and chaired four Service
Advisory teams. Researched and resolved complex issues regarding customer
service and field station operations, resulting in recommending policy
and procedural changes to Senior Management.
. Conducted one-on-one in-depth interviews with employee candidates and
front-line supervisors
Education and Training
Glendale Community College - Sales, Marketing, Public Relations, and
Interior Design
Training Ala Carte - Computer Training - Word, PowerPoint, Excel and
Publisher
Seminars and Conferences - Interaction Management * Interviewing Skills *
Substance Abuse Intervention * Stress Management * Goal Achievement *
Public Speaking * Sexual Harassment * Americans with Disabilities Act *
References on request
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