Customer Service High School
Resume:
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Baldomero Tobias
Houston, TX 77050
******@*******.***
Objective Seek expertise enhancement and experience to perform at my
peak potential.
Experience Fulcrum Power
Houston, TX
Customer Service Rep / Call Center
May 2010 - May 2011
Answer incoming calls in a call center, submit customer
request for documentation or issues pertaining their account,
enroll and renew customers, take payments (All tasks for
English and Spanish Queues). Open and input company returned
mail into spreadsheet, and other miscellaneous tasks.
Cargo Airport Services
Humble, TX
Customer Service Rep / Traffic Agent
September 2009 - May 2010
Receive customers, make copies for pick up and shipping
documents, fax rebooking and general declarations for
clearance, track shipments and email customer on follow up of
their shipment status, answer incoming calls and transfer as
necessary, input pallet tags and receive shipments in our
system, match piece count from the pallet tags to our
manifest, make manifest for exportation and transfers, clear
import and export flights with CBP for our airline.
Integrated Airlines Services
Humble, TX
Customer Service Rep / Traffic Agent
October 2007 - May 2009
Make copies, sort out incoming mail, track shipments and email
customer on follow up of their shipment status, answer
incoming calls and transfer as necessary, input data and
receive shipments in our system, match piece count from the
pallet tags to our manifest, make manifest for exportation and
transfers, clear import and export flights with CBP for our
airlines.
LI Staffing Services
Houston, TX
Assistant Supervisor / Senior Operator
December 2006 - July 2007
Assign 33 employees to each machine, provide materials and
tools, answer incoming calls, cover for supervisor and notify
upper level on important issues or coming up meetings, create
presentations for project savings, keep track of each
operator's productivity and efficiency on a daily basis, enter
production daily, request mechanical or electrical assistance,
stack finished ducts onto racks, write out tags for racks and
request pick up, inspect employee's work area, maintain floor
clean, make accident and evaluation reports.
Tyson Foods, Inc.
Noel, MO
Floor Person
June 2006 - November 2006
Make and breakdown totes, empty cans and barrels, give line
employees break, and provide materials to employees.
Kelly Services
Houston, TX
Office Assistant
June 2004 - May 2005
Heavy manual filing, answer phone calls, data entry, copy,
fax, email, sort out mail, and deliver packages.
Skills MS Office: Word, PowerPoint, Excel, Outlook
Bilingual ( Spanish and English ),50 wpm, multi-tasker
Fast learner, work best under pressure
Education University of Houston - Downtown
Houston, TX
2006 - Present
General Courses completed (currently a junior)
Seeking Bachelor's in Business Administration -Management
John H. Reagan High School
Houston, TX
Recommended High School Diploma in Computer Science
Who's Who Among American High School Students
National Honors Society
References
Available upon request
Contact this candidate