Customer Service Human Resources
Resume:
Susan C. Theado
Murfreesboro, Tennessee 37128
Objective: A position requiring well defined skills that lead teams in the
implementation of positive programs, contributing to the objectives of the
organization resulting in improved employee performance.
Selected Accomplishments:
* Recruited personnel to dramatically improve customer relations at
Mount Carmel.
* Developed company handbook for MacArthur and Associates.
* Regional Peoplesoft Trainer/ Loss Prevention Manager for BJ'S
Wholesale Club.
* Implemented/Maintained Associate Mentor Program for Lowes.
Work History
Electronic Classroom of Tomorrow H.R. Administrator 10/2006 to 05/2010
Payroll, Benefits, Hiring, Interviewing, Workers Compensation, Reference
Checks, Administrative Duties, Typing, Taxes, Benefits, FMLA, ADA, SERS,
STRS, Employment Verifications. New hire Orientation, Employee Relations.
Certified Life Coach Grad. 6/2009
Home Depot IMA (Inventory Management) 02/2005 to 2/2007
Assist Customers with there product questions. Customer service, support HR
manager
Newhire Orientations, paperwork, interviewing, certified lawn and garden
specialist.
Promotion to Inventory Management Associate, replenish product through out
the store, check inventory counts, make adjustments with freight, In
Focus/Safety Committee.
Mount Carmel Health Benefits Coordinator 3/2001 to 12/2004
Assisting employees with any questions, and or needs with benefits, Paid
time off Options, Retirement, 403b, Payroll, Employment Verifications,
Savings Plans, Credit Unions, Open Enrollment, Compensation, Merit Reviews,
90 day reviews, Data Entry, Resident Orientation, New Hire paperwork,
Licensure, Audits, Six Sigma, Special Events.
MacArthur and Associates Human Resources Administrator 8/2000 to
3/2001
All aspects of Payroll, Benefits, Hiring, Interviewing, Workers
Compensation, Reference Checks, Created Company Handbook, OSHA Regulations,
Safety, Customer Service, Contracts, Administrative Duties, Typing, Taxes,
Benefits and 401k.
BJ'S Wholesale Club Human Resources Manager 11/1998 to 8/2000
All aspects of Hiring, Benefits, Applicant Tracking, Testing, Interviewing,
Payroll, Reference Checks, Recruiting, Kronos, Benefits, Workers
Compensation, Orientations, 401k, Customer Service, Merchandizing, Regional
Peoplesoft Expert, Team Member Relations.
Discover Card Services Inc. Human Resources Specialist 01/1998 to 11/1998
Lowes Companies Inc. Human Resources Specialist 10/1994 to 11/1997
Education
Currently Attending Med Vance Institute : Continuing education 09/2010 to
current
Ashland University Business Administration 1992-1993
Ohio Dominican Continuing Education for BA 1994-1998
Columbus State Community College: Class for PHR Certification September
2007
Contact this candidate